1ST LINE TECHNICAL SUPPORT

THE CHANNEL RECRUITER LIMITED

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MASTER JOB ADVERT

JOB TITLE: 1st Line Technical Support Specialist

SALARY: £27000 – Plus 15% Shift Uplift

Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you currently a 1st Line Technical Support Specialist but can deal with 2nd line queries quite easily? Do you thrive on delivering results and love fixing problems?

If so, we may have the role for you!

Due to new contract wins, my client, a trailblazing Tier 1 MSP are currently looking for a 1st Line Technical Support Engineer to come and join them. You will be the first point of contact for customers with IT related issues and receive these through their ticket system, calls or emails.

LOCATION: Hybrid – 4 days remote / one day office – Surrey JOB SPECIFICATION: 1st Line Technical Support Engineer

• Sitting within the helpdesk team within their surrey offices (Tuesday only), you’ll be first point of contact for our customers
• Logging all technical related incidents and requests (either by phone or email), resolving them to your best ability in accordance with our service level agreements
• Take full ownership of tickets to ensure that customers have a consistent line of communication with any queries
  • Act as a ‘service representative’ for appointed service(s), in taking responsibility for maximising technical analysts and L1 Technical analysts’ ability to resolve incidents and requests

REQUIREMENTS: 1st Line Technical Support Specialist

• Approximately 1 years’ experience in an IT support or similar technical role, specifically on a helpdesk
• Good Network knowledge
• Good knowledge of M365, Azure
• Good knowledge of VLANs, Wi-fi, firewalls, routers & switches
• Great customer experience and comfortable to be on the phone
• Shift pattern – 4 days on / 4 days off

KEYWORDS: 1st Line IT Support, 1st Line, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst, 1st Level, Level 1 Technical Analyst, Helpdesk, Networks, Switches, Routers, VLAN, WIFI, Firewalls, Level 1 Support Engineer, 1st Line Support Engineer