IT Administrator (Dispatch Agent)
Job title: Onsite Dispatch Agent
Location: Leeds
5 days a week onsite – no option for hybrid work
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.
Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.
Do you enjoy hands-on work and delivering great customer experiences? We’re seeking an Onsite Dispatch Agent to manage the physical delivery and deployment of IT devices across multiple campus locations.
Key Responsibilities: Onsite Dispatch Agent
- Deliver and collect IT devices safely and on schedule.
- Prepare devices for deployment, including Linux builds where required.
- Install and hand over devices to end users professionally.
- Maintain workshop organisation and accurate asset tracking.
- Update ITSM systems and respond to user enquiries.
Requirement: Onsite Dispatch Agent
- Experience in equipment delivery or movement, ideally in IT.
- Strong organisational skills and ability to manage schedules.
- Confident, customer-focused approach.
- Willingness to travel across multiple onsite locations.
Desirable:
- Experience preparing or building IT devices.
- Familiarity with ITSM or asset management systems.
- Previous experience in a workshop or campus IT environment.
Personal qualities:
- Reliable, detail-oriented, and proactive.
- Excellent time management and problem-solving skills.
We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.
We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.
Keywords: Administrator, ITSM Administrator, Service Desk, Service Delivery, Coordinator, Dispatch Coordinator, Onsite Engineer