Reception Manager
Job summary
We are currently looking for a full-time Reception Manager to join our team.
We're looking for a Full time Reception Manager (37.5 hours a week) to work at the practice (shifts 8am-4pm and 10:30-6:30.)
Main duties of the job
You will need to have experience managing a team as well as working in an NHS GP practice. Be a good communicator, fluent in English, written and spoken, with excellent interpersonal and customer service skills; especially under pressure. And have excellent organisational skills and time management. A caring, empathetic character is essential
About us
We are a small, friendly NHS GP practice located just off the vibrant Kings Road in Chelsea. We are part of the Brompton PCN.
Job description
Job responsibilities
Duties will include:
Routine Receptionist duties
Managing patient queries and complaints
Managing the Reception team and the rota
Monitoring and logging maintenance jobs for the practice
General GP administration to include;
o workflowing documents
o registering patients
o tasks
o NHS eRS referrals
o QOF, KPIs and enhanced service targets
o Ad hoc
Person Specification
Experience
- Must have extensive Experience Using System One
- Experience working in a GP Practice
- IT proficient to include Systmone, Microsoft packages
- The role will require fluent spoken and written English, a thorough understanding of Microsoft 365 package
- Minimum 2 years reception experience
- 1 Year Reception Manager Experience
Qualifications
- GCSE grade A to C in English and Maths
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Chelsea Practice
Address
43 Chelsea Manor Street
London
Sw3 5DD
United Kingdom
Employer's website
https://www.thechelseapractice.org.uk/