Radiotherapy Receptionist

Job description

Job responsibilities

Communication Skills

Meet and greet patients attending the Proton Beam Therapy Centre Using effective communication skills when dealing with enquiries, providing empathy and reassurance to service users, relatives and visitors who may become aggressive, or emotionally distressed, referring them to the appropriate person or department for further assistance Exchange information with patients and staff, both verbally and in written format Communicate information between departments internally and external

Knowledge, training and experience

Access patients demographic details on relevant clinical systems and amend as necessary Enter patient details onto the relevant clinical systems Provide comprehensive advice to patients/relatives regarding appointments Track patient case notes in relevant clinical systems Deal with queries from patients and other service users, for example GPs, hospital staff, social services, voluntary organisations and Trust management Liaise with other members of staff regarding case notes and patient visits Resolves issues arising in own role, such as cancellation of patient appointments Uses own initiative to liaise with clinical staff where necessary regarding patient queries Use patient information systems to assist patients and staff Work in Medway system, requiring standard keyboard skills Use of office equipment including PCs, fax machine, and phones Maintain patient confidentiality at all times Follow all relevant policies and legislation Post holder is expected to follow all relevant protocols, and standard practice Work collaboratively with colleagues to ensure policies are adhered to Undertakes surveys/audits as necessary to own work.

Planning and Organisation

Use own initiative to solve problems referring to manager as necessary Books patient transport where applicable and deals with transport queries Booking and scheduling of physiotherapy and complimentary therapy and support services on site Plan and organise own time and workload activity with prioritisation Record all data in an accurate and timely manner The post holder will be expected undergo relevant training and to take an active role in own personal development The need for flexibility in this role is paramount as the post holder may be required to work in other locations and work flexible shifts

Patient Care:

Undertakes a range of different delegated duties across the Proton Beam Therapy Centre as allocated by the relevant line manager Record patient information and data and contribute to the implementation of patients clinical care packages

Freedom to Act

Works within standard operating procedures, local practices and policies. Works independently with supervision rather than being directly managedEffort Patient transfer Handling of non-patient loads Manual handling tasks as required

Working Conditions

Working hours must be flexible to the needs of the service, this may include working weekends Expected to participate in all shift patterns

Teaching/Training

Attends all relevant mandatory training courses Maintains own personal development Participate in relevant training, meetings and work at The Christie Withington site and other satellites within the network as required Assists in the training and/or orientation of clinical support worker and any other students Complete Christie Care Certificate as mandated by the Trust Required to demonstrate tasks and duties to new and less experienced members of the team

This is not an exhaustive list and additional duties may be required as requested by the lead radiographer/ principal radiographer.

Person Specification

Qualifications

• Vocational qualification at level 2 or equivalent experience
• Good standard level of education

Experience

• Experience of working in a customer service or patient related environment
• Able to demonstrate knowledge/experience of dealing with patients who may be distressed or emotional due to different circumstances
• Experience of undertaking administrative duties
• Job role is administrative, involving schedule list management
• Completing administrative jobs associated with the job role

• Experience of working in a clinical environment within the NHS
• Previous experience and exposure to NHS settings is beneficial, such as experience working with clinical systems
• Dealing with patients who may be distressed/emotional
• Experience of using multiple healthcare IT systems

Skills

• Ability to effectively communicate Customer/Patient care skills
• Ability to manage difficult conversation
• Ability in conflict resolution with all grades of staff, patients, carers and general public
• Ability to foster a team-environment, motivating colleagues
• Ability to impart messages including in group setting, utilising presentation aids as appropriate
• Able to work using own imitative, following instructions from a registered professional and line management
• Ability to demonstrate and share care skills to more junior health care support workers
• Excellent organisation skills

Knowledge

• Knowledge of patient information/ recording systems
• IT literate
• Demonstrated by evidence of: ECDL

• Knowledge of Microsoft Office applications

Values

• Ability to demonstrate the organisational values and behaviours

Other

• Available to work flexibly to cover the needs of the service
• Change of shifts at short notice
• Work weekends/Short notice
• Physically able -able to assist in manual handling activities
• Team player
• Empathetic and caring
• Positive outlook
• Comfortable at being exposed to distressing/Emotional circumstances
• Committed to delivering high standards of patient/customer care
• Dedicated and enthusiastic
• Honest and trustworthy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Christie NHS FT

Address

PBT Radiotherapy - E00625

Manchester

M20 4BX

United Kingdom

Employer's website

https://www.christie.nhs.uk/