Senior IT Procurement Technician
Job summary
Are you a tech-savvy professional with a passion for procurement and IT support? The Christie NHS Foundation Trust is seeking a Senior IT Procurement Technician to manage end-to-end hardware and software procurement, support technical diagnostics, and contribute to build automation and equipment preparation.This role blends technical expertise with excellent customer service and business awareness. You'll be a key player in ensuring smooth IT operations across the Trust, responding to service requests, managing stock, and supporting remote and on-site deployments.This role is highly visible, and requires a combination of technical ability, customer care skills, and business awareness.The post holder will work on their own initiative but will take advice and guidance from the IT Asset and Procurement Manager, Lead Desktop Support Engineer or the IT Service Delivery Manager if required. You will be expected to develop close working relationships with all members of the Digital Services team.
Main duties of the job
As a Senior IT Procurement Technician, you will play a vital role in ensuring the smooth delivery and support of IT services across The Christie NHS Foundation Trust. Your responsibilities will include:o Manage end-to-end procurement of IT hardware and software, ensuring timely and accurate fulfilment of requests.o Deliver and deploy IT equipment to remote sites, peripheral clinics, and satellite locations.o Prepare and image devices using Microsoft SCCM and Intune, ensuring security and asset tagging is completed before deployment.o Maintain adequate stock levels and oversee replenishment processes, including ordering stock when required.o Respond to service desk tickets and customer requests, providing expert advice on IT hardware and peripherals.o Diagnose and resolve hardware issues, escalating complex problems to relevant teams or third-party support providers.o Monitor devices for failed updates and ensure prompt resolution.o Liaise with the End User Compute team to escalate build-related issues and assist with corporate image changes.o Maintain and update the IT asset database, correcting discrepancies and ensuring accurate records.o Ensure proper disposal and recycling of IT hardware in line with Trust policies.o Record and update resolution details in the ITSM tool, supporting performance reporting and analytics.o Proactively identify recurring incidents, conduct root cause analysis, and contribute to problem management.
About us
The Christie is one of Europe's leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.
We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery.
We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK's National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.
Job description
Job responsibilities
DUTIES AND RESPONSIBILITIES
- To respond and resolve requests assigned from the customers and Service Desk, ensuring a smooth procurement process for both hardware and software requests.
- Provide and deliver hardware / software for remote sites e.g., peripheral clinics and Trust satellite sites.
- Delivery an excellent quality, staff-focused service.
- Provide advice and expertise on all aspects of IT hardware and peripherals used within the trust.
- Liaise with relevant third-party maintenance/support providers, recording and escalating any hardware/software issues as required.
- Deploy all requests for hardware, software and peripherals throughout the trust, ensuring these are deployed in line with Digital SLAs.
- To prepare and image devices using Microsoft SCCM and or Microsoft Intune ready for deployment, including security and asset making of devices.
- To maintain and update the Asset database and correct any discrepancies.
- To ensure adequate stock levels are maintained and stock replenishment is fulfilled.
- To ensure all refuge and waste disposal is carried out where required.
- To ensure all aspects of Hardware Recycling / Disposal is correctly undertaken.
- Liaise with our End User Compute team to ensure that any build related issues are escalated to them.
- To assist with new or changes to the trusts corporate build image.
- Proactively monitor for any devices that have failed updates to ensure these are logged and resolved as soon as possible.
- Update the Service Desk Management System (ITSM Tool) to support the provision of performance statistics.
- Be proactive in the approach to problem management by identifying multiple instances of incidents, researching possible resolutions and in some cases undertake root cause analysis.
- Update and record resolution details in the Service Desk Management software, ensuring that the relevant resolution category and outcome are completed.
- Assign unresolved incidents to the appropriate specialist IT Team/person.
- Communicate with the end user informing them on progress and providing where possible and estimated resolution/delivery time.
- Escalate any major incidents to the IT Service Delivery Manager or Head of Digital Operations and contribute to major incident reviews where appropriate.
- Manage own workload with minimum supervision.
- Contribute to policies, procedures, and protocols for own work area.
- Work autonomously but within departmental procedures.
- Create and maintain technical procedures and training documentation for use by members of the team.
- Establish and maintain positive working relationships within the Digital Services department, key stakeholders, and all Trust departments.
- Participate in personal objective setting and reviews that are in line with strategic objectives.
- Attend all mandatory training sessions as required by the Trust.
Documentation & Continuous Improvement Create and maintain technical procedures and training documentation for team use. Contribute to departmental policies, procedures, and protocols. Participate in IT projects and service improvement initiatives. Attend mandatory training and engage in personal development aligned with Trust objectives. Customer Service & Communication Deliver a high-quality, staff-focused service, keeping end users informed of progress and expected resolution times. Communicate technical issues in a clear, non-technical manner to staff at all levels. Establish and maintain positive working relationships across the Digital Services department and wider Trust.
GENERAL DUTIES Physical effort There is a frequent requirement to exert intense physical effort for several short periods during a shift.Mental effort There is a frequent requirement for prolonged concentration.
Emotional effort Exposure to distressing or emotional circumstances is rare.
Working conditions Occasional exposure to unpleasant working conditions such as cold and noisy air-conditioned Data Centres.
OTHER RESPONSIBILITIES
This job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time to time in the lights of changing circumstances and in consultation with the job holder.
Person Specification
Qualifications
- Educated to GCSE level or equivalent relevant experience.
- Higher National Certificate or Diploma in IT, or equivalent experience.
- ITIL Foundation Certificate.
Experience
- Recent experience in a technical support role, including installation and configuration services.
- Experience supporting Microsoft Office products as well as web-based applications.
- Using and supporting Microsoft Operating systems such as Windows 10 /11.
- Demonstrable user support skills.
- Customer service skills and fault resolution advising on a wide range of IT issues and problems.
- Multi-tasking ability required to deal with multiple incidents awaiting resolution.
- Application, Hardware, and Operating System investigation testing.
- Remote support technologies such as SCCM, Citrix etc
- Experience of working in an NHS organisation.
- Worked in large organisation/busy office.
- Preparation of short written reports.
- Experience of managing small project.
- Experience of Customer Relation Management.
Skills
- Excellent communication skills - verbal, written, presentational and interpersonal.
- Advanced keyboard skills.
- Ability to work and make decisions autonomously.
- Strong analytical and problem-solving skills
- Ability to communicate system and technical issues in a non-technical way to a variety of staff at different levels within the organisation.
- Ability to analyse situations / information to identify and resolve a range of problems.
- Plan tasks and activities which may require adjustment due to variable workload / interruptions.
- Ability to use own initiative, coach individuals.
- Able to work to deadlines, prioritise and manage workload in a busy and changing environment.
- Well presented, flexible, positive, resilient, methodical, team player
- NHS Clinical Systems and support.
- Ability to think creatively
Knowledge
- Excellent working knowledge of supporting a Microsoft Windows 10 and 11 environments.
- Working knowledge of IT hardware and software in a support context.
- Microsoft Office 2016 onwards.
- Basic network knowledge including LAN, WAN, VPN, VOIP technologies.
- Knowledge and understanding of SLAs & priorities.
- Knowledge of the working practices of NHS Trusts.
- Microsoft Office 365.
Values
- You will demonstrate your values and behaviors mirror those of the Trust
- Professional, calm, and efficient manner.
- Challenges constructively and accepts constructive challenge from others.
- Promotes change and improvement.
Other
- Office based role with the need for travel to Christie managed sites as necessary.
- Ability to undertake shift working including out-of- hours, weekend, and Public Holidays.
- Ability to carry computer and or move computer equipment around the Trust and to other Christie sites.
- Driving Licence / Car Owner.
- Evidence of continuing professional and personal development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Christie NHS FT
Address
IT ICT - E00387
Manchester
M20 4BX
United Kingdom
Employer's website
https://www.christie.nhs.uk/