System Support Engineer

Job Title: Systems and Support Engineer

Location: Manchester (Hybrid)

Job Type: Full-Time

About the Company

A market-leading organisation within the Litigation Finance sector is seeking a Systems and Support Engineer to join its growing technology function. The business provides specialised financial solutions to law firms across both consumer and commercial markets, supporting a wide range of claim portfolios and large-scale group actions across Europe and the USA. With a strong commitment to innovation and ESG principles, the team is made up of forward-thinking professionals passionate about problem-solving, collaboration, and continuous improvement.

Role Overview

This is a full-time, hybrid role based in Manchester. You'll play a key part in supporting both development initiatives and internal technical operations across a variety of technologies.

The ideal candidate is curious, proactive, and eager to expand their skill set across both front-end and back-end development. You'll help build, customise, and optimise business systems while also providing day-to-day technical support to the wider team — from troubleshooting to assisting with new feature rollouts and handling data tasks.

Key Responsibilities

• Work closely with the Head of Technology to deliver system reports and updates.
• Provide first- and second-line support for internal systems, applications, and hardware.
• Assist colleagues with technical support tasks such as password resets, SharePoint administration, laptop setup, software installation, and troubleshooting more complex system issues.
• Develop and customise applications within the organisation's IT environment.
• Write clean, efficient, well-documented code (e.g., Deluge).
• Contribute to front-end development using Vue.js, Bootstrap, and related frameworks.
• Carry out data imports/exports using Excel and other tools, ensuring accuracy and consistency.
• Support analytics and reporting activities, preparing datasets and generating insights.
• Stay up to date with system updates and emerging technologies relevant to the role.

Required Skills & Experience

• Familiarity with scripting languages (e.g., Deluge, JavaScript).
• Front-end development experience with frameworks such as Vue.js and Bootstrap.
• Basic Python knowledge for automation or back-end tasks.
• Understanding of REST APIs and system integrations.
• Experience with databases and SQL.
• Strong Excel skills, including data manipulation and formula/pivot table use.
• Strong problem-solving abilities and eagerness to learn.
• Ability to work independently and collaboratively.
• Clear communication skills and strong attention to detail.
• Prior experience in technical support or a hybrid IT/development role.

Preferred Qualifications

• Degree in software engineering, computer science or related field, or equivalent experience.
• Exposure to platforms such as Proclaim, Zoho CRM, Zoho Creator, or similar systems.
• Experience with BI tools (e.g., Power BI, Tableau, Zoho Analytics).
• Understanding of cloud platforms and third-party API integrations.
• Familiarity with version control tools such as GitHub.

What's on Offer

• A collaborative, supportive work environment.
• Opportunities for professional development and skill growth.
• Hands-on experience with modern technologies and innovative systems.

If you're passionate about software development and want to expand your skills in a dynamic tech environment, we'd love to hear from you.