Project Officer

Help Shape the Future of Public Services

Our Client

Our Client helps Local Authorities deliver better services through innovative technology, connecting citizens with essential public services via digital channels. Innovation and continuous improvement are at the heart of everything they do.

The Role

Working closely with Project Managers, developers, customers, and internal stakeholders, you’ll play a key role in coordinating project activities, maintaining documentation, supporting software testing, and ensuring projects are delivered efficiently, on time, and to the highest standard.

If you enjoy working in a fast-paced environment, have strong attention to detail, and thrive on solving problems and supporting others, we’d love to hear from you.

Key Responsibilities

As a Project Officer, you will:

• Prepare, review, and maintain project and testing documentation.
• Verify and validate customer data before it is entered into software systems.
• Conduct system testing, document outcomes, and report findings.
• Liaise with project teams and developers to identify, track, and resolve issues.
• Configure software systems to meet customer-specific requirements.
• Perform quality checks on customer data to ensure accuracy and compliance.
• Attend project meetings, providing updates and contributing to discussions.
• Produce accurate meeting minutes and track agreed actions.
• Prepare agendas and supporting documentation for project meetings.
• Draft Project Initiation Documents (PIDs) and other project governance materials.
• Maintain RAID logs, project plans, and project tracking documentation.
• Communicate regularly with customers, providing updates on project progress and milestones.
• Support project governance and ensure effective communication across stakeholders.

About You

We’re looking for someone who is highly organised, detail-oriented, and passionate about delivering excellent customer service.

You will ideally have:

Essential Requirements

• Excellent written and verbal communication skills.
• Strong organisational and administrative abilities.
• Good attention to detail and a methodical approach to work.
• Ability to manage multiple priorities and work effectively within deadlines.
• Strong problem-solving skills and a proactive mindset.
• A collaborative approach and enthusiasm for working as part of a team.

Desirable Experience

• Experience working with local authorities or municipal waste organisations.
• Experience delivering SaaS-based projects.
• Familiarity with Microsoft Project, Monday or similar project management platforms.
• A project management qualification or working towards one.
• Experience in software testing, system configuration, or customer onboarding activities.

What We’re Looking For

Our values are important to us, and we’re seeking someone who demonstrates:

• Integrity and professionalism
• A helpful and supportive attitude
• Strong customer service focus
• Reliability and accountability
• Flexibility and adaptability
• The ability to build positive relationships with colleagues and customers alike