Key Account Manager

Key Account Manager – Restaurant Groups

📍 London (Hybrid) | £50k base | £70k OTE

This is an opportunity to join the market leader in restaurant reservation technology, operating under one of the most recognised and trusted global brands in hospitality.

The platform connects millions of diners with restaurants across the UK and globally, helping venues increase visibility, attract new customers and drive bookings during quieter services.

The business continues to innovate, recently launching new products that combine AI, payments and reservation technology to improve the dining experience for customers while giving restaurants smarter tools to manage demand and performance.

Working closely with the Michelin Guide, the platform is trusted by some of the most respected restaurants in the industry, while also supporting major restaurant groups and multi-site operators looking to grow bookings across their estate.

Candidates I’ve placed into the business recently have said:

"This is by far the best company I’ve ever worked for. The product, the culture and the support from leadership are incredible. Management give you real autonomy while still being genuinely supportive. Anyone who gets the chance to work here should grab it with both hands."

The role

This Key Account Manager position focuses on restaurant groups and multi-site operators.

You will manage a portfolio of partners and work closely with founders, operations directors and marketing leaders to help them drive stronger results across their venues.

This is not a transactional account management role focused purely on renewals or quick upsells. The focus is on building genuine partnerships and helping your accounts succeed commercially.

You will spend a lot of time meeting partners in person. Weekly client lunches, restaurant visits and industry events are a natural part of the role, allowing you to build strong relationships with the operators you support.

What you’ll be doing

• Managing relationships with multi-site restaurant groups across the UK

• Meeting senior stakeholders regularly in person and virtually

• Taking partners out for regular lunches and building strong relationships with key accounts

• Reviewing account performance and helping partners improve bookings and visibility on the platform

• Advising on promotional campaigns and strategies that drive demand during quieter periods

• Negotiating commercial terms and positioning campaigns that work commercially for the venue

• Growing partnerships across additional sites within restaurant groups

• Managing retention and turning challenging accounts back into successful partnerships

• Representing the brand at industry events and hospitality networking opportunities

• Owning your accounts and performance against clear KPIs

What they’re looking for

• 3+ years experience in sales or account management

• Experience selling into or working with hospitality groups is highly valuable

• Background in SaaS, marketplaces, hospitality tech or digital platforms is a strong advantage

• Confident building relationships with senior stakeholders and operators

• Commercially sharp with a focus on driving results for clients

• Someone who enjoys being out meeting clients and building partnerships face to face\

Why this role stands out

• Join the number one platform in the space

• Be part of a globally recognised and trusted brand

• Work closely with some of the most respected restaurant operators in the industry

• A culture that combines strong leadership support with real autonomy

• A role built around relationships, not transactional account management