Digital & Transformation Manager
Job summary
This role provides a unique opportunity to drive digital advancement in Hillingdon primary care, supporting seamless patient journeys across GP practices, community services (CNWL), and acute care (Hillingdon Hospitals NHS Foundation Trust). If you are enthusiastic about transformation and integrated digital solutions, we encourage you to apply.
Main duties of the job
The Digital Transformation Manager will lead digital initiatives to modernise primary care services across Hillingdon's Primary Care Networks (PCNs) and GP practices, promoting integrated care delivery. The role emphasises enhancing patient access, optimising workflows, and fostering collaboration across the health and care system to improve efficiency, patient outcomes, and population health management in alignment with NHS England's digital priorities and North West London ICS objectives.
About us
The Confederation, Hillingdon CIC works with General Practice and other healthcare providers to deliver its vision for Hillingdon to deliver the best primary care outcomes for patients in the whole of London. We are a not-for-profit community interest company. The Confederation works to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We deliver excellent clinical services ourselves both at scale and complementary to General Practice. We are the provider representative voice for local General Practice into the wider NHS and other Partners. We are of the NHS but independent, innovative and transformational.
The Confederation determines to develop as an attractive place to work, providing rewarding roles and opportunities to grow in order to attract and retain great staff that in turn delivers our vision.
Our Values
- We work together to make a difference for patients
- We care enough to go the extra mile
- We support, trust, and empower
- We sincerely value each other
- We support primary care to own its destiny
Job description
Job responsibilities
- Lead the planning, deployment, rollout, and optimisation of digital transformation projects in Hillingdon primary care, with a focus on seamless integration and user adoption.
- Support the deployment and ongoing PCN-level implementation of Blinx PACO (Patient and Care Optimiser), a cloud-based platform for online consultations, triage, patient communications, appointment management, and analytics.
- Provide support to PCNs and practices in using EMIS Web, including system configuration, troubleshooting, and promoting adoption to reduce administrative burdens and enhance patient access.
- Work across stakeholders to enable cross-working and integrated care, including collaboration with Central and North West London NHS Foundation Trust (CNWL) for community and mental health services, and The Hillingdon Hospitals NHS Foundation Trust for acute care pathways and being the digital lead into the ICB and national teams as and when needed
- Support NHS App integration and rollout with Blinx PACO, ensuring patients can seamlessly link to online consultations and digital services via the NHS App as the primary digital front door.
- Drive change management, stakeholder engagement (including clinicians, practice managers, PCN leads, and partner organisations), benefits realisation, and mitigation of adoption barriers.
- Monitor project deliverables, risks, and KPIs, such as improved patient engagement, reduced demand on traditional channels, and better proactive care.
- Identify opportunities for digital innovation, including automation, total triage, neighbourhood team integration, and interoperability with existing systems.
- Support the research team to undertake complex searches as and when required and support in the digital development within the research function
- Ensure adherence to NHS data security, information governance (including GDPR), cyber security, and accessibility standards.
- Contribute to resource planning, procurement, and reporting on digital initiatives.
Person Specification
Personal Qualities
- Innovative mindset with a passion for leveraging technology to enhance patient care and system integration
- Adaptable and resilient in a dynamic NHS environment.
- Strong commitment to equality, diversity, inclusion, and collaborative cross-organisational working.
- Self-Motivation
- Adaptable
Experience
- Proven track record in digital transformation within NHS primary care or integrated health settings (e.g., implementing online consultation tools, patient engagement platforms, or PCN projects).
- Excellent stakeholder management and communication skills, with experience engaging diverse groups including clinicians, PCN leads, community trusts (e.g., CNWL), and acute providers (e.g., Hillingdon Hospitals NHS Foundation Trust).
- Strong project management expertise
- Hands-on experience with primary care systems, particularly EMIS Web, and patient-facing digital tools.
- Deep understanding of primary care operational challenges, integrated care models, and demand management.
- Knowledge of NHS digital standards, interoperability, and patient access initiatives (including NHS App integrations).
- Good IT Skills
- Able to obtain and analyse complex technical information
- Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to seniors when appropriate
- Able to work under pressure and to meet deadlines
- Produce timely and informative reports
- Gain acceptance for Recommendations and influence/motivate/persuade the audience to comply with the recommendations/agreed course action where there may be significant barriers.
- Work effectively independently and as a team member
- Demonstrates accountability for delivering professional expertise and direct service provision
- Experience in North West London ICS, Hillingdon PCNs, or similar federated primary care environments.
- Familiarity with Blinx PACO or comparable platforms (e.g., online triage and consultation systems).
Qualifications
- Relevant degree (e.g., health informatics, IT, business) or equivalent experience.
- Project management qualification such as Prince 2
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Confederation, Hillingdon CIC
Address
Pembroke Centre
90 Pembroke Road
Ruislip
HA4 8NX
Employer's website
https://www.theconfederationhillingdon.org.uk