Business Analyst

Business Analyst – IT

Location: Norwich / hybrid (home and office) Reporting to: Head of Change Contract: Permanent, full time

The Cotswold Company

We make furniture built to last. Solid wood, honest design, and a 15-year guarantee that says what we think of it. We've grown from a small catalogue business into a premium British home brand with showrooms across the country - and we're still growing.

We're a certified B Corp, which means we've committed to doing this properly: for our customers, our makers, our people and the places we work.

The role

Our Change team sits at the centre of how the business improves. As Business Analyst you'll look at how we work end to end, operational, financial and technological, and find the better way.

You'll be the honest broker between the business, design and technical teams. You'll run the workshops, shape the requirements, and make sure everyone knows what good looks like before a line of code is written. Some of what you work on will be strategic and long-range. Some will be tactical BAU, landing this sprint. Both matter.

What you'll be doing

• Leading discovery workshops and translating what you hear into clear, tested, well-documented requirements with proper value analysis, a shared definition of success and MoSCoW prioritisation.
• Supporting products across the whole lifecycle, from first idea through to launch, technical and non-technical alike.
• Managing the flow of work through our formal change process, prioritising the backlog across strategic and tactical BAU, and keeping stakeholders moving.
• Championing Agile ways of working — Scrum and Kanban — and helping run stand-ups, sprint planning and retrospectives.
• Working with business Product Owners to build sound business cases, and keeping governance in good order: roadmaps, RAID, RACI and RFP.
• Supporting process roll-out from design through to delivery, with clear maps, models, training and end-user documentation (Confluence, Visio and the like).
• Partnering with our software QA team on acceptance criteria, user-acceptance testing and technical system test plans.
• Staying flexible when the unexpected lands — weighing up blockers and prioritising them sensibly.

What you'll bring

Essential

• Around two years' experience in a similar business analyst role.
• A good understanding of IT systems and the software development lifecycle.
• Confidence with business project tools such as Jira, Confluence or Monday.com.
• Excellent communication and organisational skills, and the ability to build strong relationships at every level.
• Strong analytical thinking and commercial awareness.
• Real attention to detail, and the resilience to manage a heavy and changing workload.

Desirable

• Certified Agile Business Analyst.
• Experience writing business cases and tracking benefits.
• Retail industry experience.
• Experience working in Agile environments.

What we offer

• Competitive Salary dependent on experience
• 25 days holiday + bank holidays
• Hybrid working — 40 hours per week across home working & working at our Norwich office
• 25% staff discount on our furniture, increasing to 50% after successful completion of probation
• Pension
• Wellbeing support
• Volunteering days