IT Data & Administration Systems Officer

Job description

Job responsibilities

Key Responsibilities

The following are the core responsibilities of the role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

The provision of a local support service to all staff, resolving issues with IT systems and equipment

To perform regular system checks to maximise performance

Provide training to all staff as required, ensuring the effective use of all systems

To ensure staff adhere to practice policies regarding IT security and ensuring conformance to Information Governance

To deliver the IT related elements of the staff induction programme

Build, generate and carry out searches as required by the practice team to enable reports to be produced and action plans devised

Support the team in the effective use of searches, audits and recalls

Support the team in the use of the clinical system

Act as a liaison between the practice and external agencies, for the timely management of all faults

To ensure the practice website is current and reflects the objectives of the practice alongside the PCN IT Co-ordinator

Configure searches and interpret data for audit purposes

To send out mail merges for campaigns i.e. flu

To ensure all staff have the appropriate smart card access to the clinical system

Ensure the Operations Manager is updated regarding the release of Patches and upgrades

The configuration (activation and de-activation) of all staff email accounts

Supporting the Operations Manager in the writing of all IT related policies and protocols and user guides

To be an administrative lead in support of practice clinical systems.

To be responsible for the provision of comprehensive data administration for the Practice.

Retaining responsibility for undertaking and or overseeing of data collection and the more complex tasks of data validation and monthly and quarterly reports.

Deliver high quality data to support the overall development of improved performance and service delivery for the practice.

To collect and provide systems to ensure the accurate recording of all patient data, utilising both computer and paper based systems.

To provide data to the Management and Clinical teams to facilitate analyses and formatting of data required to present service outcomes, identify trends etc.

To be responsible for a portfolio of data collection to meet local, regional and national priorities, ensuring the agreed targets are achieved and an excellent quality of data collection.

Ensure the workload is carried out efficiently within the required timescales, dependent on the ever changing needs of the service.

Administration

Maintain and produce practice protocols, procedures and guidelines. Review and update as required, including national guideline changes.

Review GDPR; IG and other job specific policies, risk assessments and procedures, ensure that all are adhered to and followed stringently under the guidance of the Management Support Officer (Admin Lead).

To support the OM/MSO in the management of the supplier contracts that are relevant to IT, ensuring that the practice is getting a quality service, value for money and monitoring costs associated with these contracts.

Manage the procurement of new equipment, consumables, supplies, services and maintenance, and obtain quotes as required.

Communication Effectively communicate with and promote communication between staff at all levels, communicate with relevant outside agencies, act upon and cascade as appropriate, circulate both emails and all other correspondence in a timely manner.

Change Embrace change and positively act upon recommended changes, research and develop new ideas, identify opportunities and research possible threats before implementation.

Management of the practice website and Agilio Teamnet site.

Management of the practice telephone system and all other systems relevant to this position alongside the Reception Manager.

Administration of the in-house clinical training sessions.

Train staff in the use of the clinical systems and other systems where appropriate.

Have working knowledge of Administration systems and provide cover on a rota basis.

I.T. Support

Administrator for clinical systems.

Responsibility for IT services within the Practice. Troubleshoot IT problems and identify solutions liaising with locality IT teams as required.

Resolve simple printer and PC problems, troubleshooting IT problems and identify solutions. Where appropriate report IT faults to appropriate suppliers helpdesk and follow through.

Set up and maintain new users according to practice protocol, ensuring they have the access across all required software and systems

Manage and maintain all practice 3rd party software, i.e Lexacom, HealthTech1, Docman etc.

Oversee and update patient TV, practice website, intranet and newsletter.

To provide point of contact with NHSE and CCG in relation to IT matters.

Adhere to the Practices protocols on data security.

To provide support and training for current and new staff in the use of the clinical system, software, templates and searches as required.

Data / Information Analysis

Reading and communicating service specification criteria to the practice clinical team.

Create / amend templates, concepts and protocols on practice clinical system.

Creating searches and have knowledge of how to action QOF/Health Related recalls.

Regular monitoring of achievement through clinical audit/searches

Feedback to relevant staff members to correct errors and optimise achievement.

Assist in data collection audits for the practice as instructed by the Operations Manager.

Running system reports and extracting statistical data.

Record keeping, monitoring and liaising with companies with regards to private medical services.

Work autonomously with demands of workload, with an ability to prioritise regular critical deadlines with requests for data.

Inform line manager when agreed targets are not being achieved.

Participate / assist in the data management up grades.

Data Protection

CQC support the OM in preparation of information ready for CQC inspections and maintaining between inspections all necessary protocols, policies and information in relation to position.

CQC - assisting the OM to ensure compliance.

To support the OM in the management of the IG & Data Toolkit.

Ensure security of data in accordance with the GDPR / Data Protection Act / Information Governance.

Performance and Quality

To oversee the administration of the clinical system, ensuring staff complete housekeeping.

To ensure the clinical integrity of the system, working with the ICB to implement their guidance.

To provide advice and guidance to the practice in the change to becoming paper light.

To maintain an Asset Register, ensuring that ICB and practice owned equipment is readily identifiable.

To provide support and training for current and new staff in resolving simple problems with PCs and printers.

To be aware of national, local and practice quality standards for chronic disease management.

To provide support to clinical sub groups in correctly identifying and targeting patients for assessment and treatment.

To ensure staff are aware of the importance of maintaining disease registers and assist in the validation process.

To assist in the production of information for clinical audit.

Data quality.

To work with the ICB to validate patient information, performing regular checks and quality audits.

To undertake work related to the performance of the practice.

Health & Safety

The post-holder will be responsible for the management of their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Infection Control Policy and published procedures.

Person Specification

Qualifications

• Eligible to work in the UK.
• Educated to GCSE level grade C or equivalent in literacy and numeracy
• Advanced IT skills with good understanding and working knowledge of Microsoft Office software and knowledge of Social Media development that can be used in the workplace.
• A demonstrable commitment to professional development.

• Working towards a Diploma or NVQ level 3 in administration or equivalent experience.
• A qualification in medical terminology or equivalent experience

Personal Qualities

• Honest and reliable.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to work with initiative, flexibility and common sense.
• Ability to work without direct supervision and determine own workload priorities and meet deadlines.
• Ability to work as part of an integrated multi-skilled team.
• Ability to gain respect by example and leadership.
• Able to work under pressure.
• Able to work in a changing environment.
• Adaptable, innovative, forward thinking and resilient.
• A commitment to Primary Health Care and the NHS.

Knowledge / skills

• Ability to understand and grasp new software and administrative / operational procedures.
• Ability to manage change.
• Accuracy of inputting data, with attention to detail, ability to work under pressure, priorities workload and meet deadlines
• Proven organisational skills and experience with an orderly and methodical approach and attention to detail
• Excellent communication and interpersonal skills for dealing with people internal and external to the organisation
• Ability to liaise with other organisations, practices, external stakeholders
• Experience of working effectively within a large team environment and the ability to work on own initiative and flexibly within the team
• Effective time management (Planning and Organising)
• Problem solving & analytical skills

• Experience in using EMIS Clinical System
• MS Server and Desktop Operating systems
• Experience of establishing effective office administrative systems

Experience

• Experience of dealing directly with patients / customers
• At least 2 years administrative

• Experience in use of GP I.T. systems.

Employer details

Employer name

The Dow Surgery

Address

The Dow Surgery

William Street

Redditch

Worcestershire

B97 4AJ

Employer's website

https://www.dowsurgery.co.uk/