Data Analyst and Coach

Job description

Job responsibilities

Job summary

Professional Skills

The Improving Together Data Analyst and Coach is responsible for supporting clinical and operational teams in identifying opportunities to continually improve clinical workflows, increase clinical coding quality and provide analytical support. The Data Analyst & Coach will build relationships with both clinical and operational staff at all levels across the trust to ensure the needs of the organisation are understood and met, and that all improvements are measurable across the domains of Delivery, Quality, Cost and Morale. The Data Coach will identify and recommend opportunities for improvements to clinical workflow and business processes through the exploitation of technology and improved use of applications or changes to business processes.

The post holder is responsible for delivering the following activities:

• Collecting, analysing and reporting data measures associated with improvement activity being undertaken by the Improving Together team. Preparing data reports in an accessible and engaging format.

• Coaching staff in the use of the data relevant to their service or department.

• Requirements gathering - determine reporting requirements through a consultative process.

• Development develop the data architecture to support data mining and drill down reporting by roles and across pathways.

• Analytics identify data analytic techniques to support analyses and optimise the design of clinical workflows, define measures to support operational improvements.

• Preparing and maintaining data packs for improvement events, and performance boards.

• Providing data to support The Dudley Groups management systems.

• Delivering high quality engaging and interactive training including Plot the Dots training and data presentations at improvement events.

• Creating and updating BI dashboards, presenting data to in an engaging and accessible way with an improvement focus to provide insight and support decision making.

• Provide high-quality visual management for the Improving Together team, also supporting the maintenance and development of social media and intranet pages in a creative and visually engaging manner.

Behavioural Skills

A high competency in all forms of communication is essential; one to one, in meetings, written, verbal, teaching and presentation skills. It is also important to be able to choose a style of communication appropriate to the situation and audience ranging from operational and clinical staff to presenting formal reports to the clinical leads.

As part of the team the Data Analyst is required to demonstrate continuously high standards of customer care as well as the ability to respond efficiently and effectively to rapidly changing technical and business developments and ever-expanding user expectations. Solid organisational skills, multi-tasking and prioritising are fundamental to the post-holders success.

There will also be an opportunity in this role to develop Improvement workshop facilitation skills.

Knowledge and Experience

The post holder will continually develop their working understanding of the analytical techniques and tools, evaluate business processes in action in an acute hospital to facilitate effective engagement and collaborate with operational staff to analyse processes and develop data analytics to identify opportunities and optimise practice. The post holder will also keep themselves up to date with population health developments and big data analytical methods.

Person Specification

Skills

• Ability to communicate information in an accessible and engaging format.

Experience

• Experience of data analytics and reporting using SQL, Excel and Microsoft Power BI.
• Coaching - experience of helping others in the use of data and teaching non-technical staff to produce and understand data reporting tools such as SPC charts.

Qualifications

• degree level qualification or equivalent experience in relevant subject

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

The Dudley Group NHS Foundation Trust

Address

Russell Hall Hospital

Pensnett Road

Dudley

DY1 2HQ

Employer's website

https://www.dgft.nhs.uk/