Group Application Support SME - MOC
Job summary
The IT Departmentis responsible fordelivering Information Technology to theDudleyandSandwellGroup NHS Foundation Trust. In addition, ITis responsible fordelivering revenue generating IT services to other NHSorganisationsand private enterprises involved in the delivery ofHealthcare.
The Applications Subject Matter Expert (SME) will be an experienced applications/systems support specialist providing expert advice and solution design skills to users along with the management of the Applications Support Specialists.
The SME will provide project leadership and 2ndLine applicationssupportcoordination.
The post holder will be a key member of the IT Systems team who currently provideon-goingsupport with regards to new and existing clinical and non-clinical applications/systems across the Trust.
The IT Systems Team alsoundertakebusiness analysis, design,developmentand implementationin regards tovarious internal development requests and 3rdparty vendor solutions.
Main duties of the job
A full list of duties and responsibilities can be found within the job description and Personal specification.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
A full list of duties and responsibilities can be found within the job description and Personal specification.
Person Specification
Education and qualifications
- Degree in IT or business related subject and/or equivalent experience
- ITIL Foundation
- PRINCE 2 Foundation
Skills and experience
- Extensive experience in a senior role within a professional IT environment planning, installing, maintaining, and supporting business applications
- Application incident and problem management skills
- Excellent systems and business analysis skills
- Understanding of equality and diversity issues and how this affects patients, visitors and staff
- Knowledge of business change process analysis and design techniques
- Knowledge of business process documentation techniques
- Understanding of Information Governance and Confidentiality
- Experience of supporting NHS IT applications
Personal qualities
- Self-motivated and capable of demonstrating initiative to solve problems and make decisions
- Ability to work autonomously or as part of a larger team
- Supports and motivates others, encouraging them to achieve their goals, in alignment with organisational goals
- Demonstrates confidence in their position
Motivation
- Desire to provide a high level of customer service to users of IT within the NHS
- Evidence of willingness to build upon existing applications support skills and experience
- Customer focused
- Good attendance record
Communication
- Ability to engage and influence colleagues at all levels
- Able to write and interpret reports and documents
- Confident and personable
- Able to demonstrate excellent communication skills including face to face , telephone and e-mail,
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
The Dudley Group NHS Foundation Trust
Address
Russells Hall Hospital and Sandwell and West Birmingham hospital
Russells Hall Hospital
Dudley
DY1 2HQ
Employer's website
https://www.dgft.nhs.uk/