Medical Administration Apprentice - Ophthalmology Failsafe
Job summary
An exciting opportunity has arisen for a Medical Administration Apprentice to join the Failsafe Ophthalmology & Optical Services Team at The Dudley Group NHS Foundation Trust.
Our Medical Administration apprenticeship offers you the chance to earn a salary, gain valuable experience and new skills, whilst supported to achieve a professional qualification.
The Dudley Group NHS Foundation Trust is looking for individuals who are:
- Pro-active
- Enthusiastic
- Self-motivated
- Caring and Respectful
Individuals will also be keen to learn and develop new skills and willing to be flexible to meet the changing demands of the service.
This role involves supporting the Failsafe Team in validating Ophthalmology patients who are overdue appointments or lost to follow up in the appointment system, book patient appointments dependant on the level of risk to their eyesight and undertake other administrative tasks as required.
The post holder will take part in management and Governance meetings. Much of the work is computer based and involves using spreadsheets and manipulating data, so it is essential to have good IT skills and enjoy computer-based work.
Main duties of the job
Apprenticeship Programme details:
- Apprenticeship Standard - Business Administration, Level 3.
- Level 2 in Medical Terminology.
- Training provider will be DBC & Mediterm Training.
- The programme will be on a fixed term contract for 18 months.
- Salary will be paid at National Apprentice wage, £8 per hour with a yearly salary of £15642.90 for the first 12 months. For the final 6 months, this will change to minimum wage for age.
Eligibility
Candidates must have:
- Maths and English - GCSE grade D or above, grade 3 to 9, or equivalent in Functional Skills at Level 1.
Please Note: you will need to provide original certificates as proof of these qualifications.
Successful candidates who have a GCSE grade D/3:
- If aged 16 to 18 will be required to complete Functional Skills and achieve level 2.
- If aged 19 or above, are strongly recommended to complete Functional Skills and achieve level 2.
Please Note: you will need to provide original certificates as proof of these qualifications.
Candidates who hold the following qualifications are not eligible:
- A degree / degree level qualification or higher in Business Administration or similar related subject
- NVQ/QCF / Apprenticeship Standard Level 3 or higher in Business Administration
- Level 2 or above in Medical Terminology
Candidates who have previously started or part completed a Business Administration Level 3 Apprenticeship, must declare this on their application.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by ourflexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information -inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Please click below to view our EDI page:Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)
Job description
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Person Specification
Qualifications & Education
- Maths and English at GCSE grade D or above (3-9), or equivalent Functional Skills at Level 1
- Ability to complete the required apprenticeship standard
Knowledge and Training
- Demonstrates a willingness and commitment to undertake training and continuous professional development
- Basic keyboard skills and confidence in using computer systems
- Basic knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
- Awareness of the importance of confidentiality and handling information appropriately.
Experience
- Previous work experience in an administrative or customer service environment
Communication & Relationship Skills
- Demonstrates clear and effective written communication skills
- Demonstrates clear and effective verbal communication skills
- Positive interpersonal skills and the ability to build effective working relationships.
- Demonstrates a responsible, reliable, and professional approach to work
- Commitment to developing professional standards and behaviours in the workplace.
- Able to work effectively as part of a team and use initiative to work independently when appropriate
Analytical & Judgement Skills
- Demonstrates a willingness to develop and apply skills in assertiveness, initiative, adaptability, flexibility, problem-solving, accuracy, attention to detail, prioritisation, and managing multiple tasks effectively
Planning & Organisational Skills
- Demonstrates good timekeeping, reliability, and a dependable approach to work and learning.
- Good organisational skills, with the ability to plan and manage tasks effectively.
Equality, Diversity, Inclusion and Trust Values
- Able to provide safe, caring, and effective services
- Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
- Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
The Dudley Group NHS Foundation Trust
Address
Russells Hall Hospital
Pensnett Road
Dudley
DY1 2HQ
United Kingdom
Employer's website
https://www.dgft.nhs.uk/