Practice Manager

Job description

Job responsibilities

Job responsibilities

The practice manager is responsible for the smooth and efficient running of the practice. This is a hands-on operational role, so the post holder will be responsible for implementing and managing efficient processes and pathways, managing staff and acting as a flexible administrative resource to actively support patients and clinicians to provide a high level of service.

The post holder is responsible for the recruitment, development, line management, training, mentoring and leadership of the primary care clinical and admin teams, including shared posts across the primary care network.

Primary responsibilities

Long-term planning and day-to-day management Develop and lead the transformation of the practice to ensure long-term sustainability and efficiency. Strategic view of and ownership of QOF and enhanced services. Ownership of all practice policies including business continuity plan.

Organisational leadership and development - Long term organisational planning. Manage organisational risk including upkeep of central risk register with regular reports to the partners. Facilitate partners and practice meetings and maintain an up-to-date action plan.

Financial and business development - Ensure adherence to good financial practices. Advise on contracts and make recommendations. Ensure all invoices are paid in a timely manner. Submit payroll to bureau and ensure follow up submissions are made for PAYE and pensions.

People management, workforce planning, appraisals and culture development - Ensure sustainable workforce planning recruitment and retention model is in place. Ensure strategies and processes are in place for effective utilisation of staff. Drive efficiencies. Complete regular performance reviews and annual appraisals with practice team. Contribute to a no blame culture where excellence is salt and quality and consistency of services is achieved. Treat colleagues, patients and visitors with dignity and respect at all times. Recruitment and succession planning within the practice.

Governance and compliance - Lead on information governance. Ensure all requirements of CQC registration are met and the practice continues to be judged as Good. Ensure that confidentiality is maintained at all times by team members and within ones own work. Implement and monitor all quality improvement plans. Oversee the management of the practices IT systems, including compliance with and submission of the Data Security Protection Toolkit (DSPT).

Development and management of effective partnerships internal and external - Manage relationships with other local providers to the patient population. Support relationship with local commissioners, council and other bodies. Attend relevant meetings and forums. Manage relationship with CHP [landlords]. Support patient engagement and PPG. Work collaboratively with colleagues for the benefit of the patients and the practice. Be a champion of the Edlington Practice.

Process development and problem solving - Ensure effective clinical models are implemented unrefined to deliver care based upon patient needs and demand. Ensure appropriate processes are in place to manage assets and facilities. Handling response to all complaints received at the practice. Advise on complaints, near misses and significant events to ensure learning is shared across the team. Specific project management as agreed with the partners.

Effective communication and working relationships - Effective communications and knowledge sharing. Effective communication and liaison with external stakeholders such as PCN, ICB and other health and social care providers. Effective working relationships with staff. Effective working relationships with patients and their carers or representative. Effective working relationships with GPs and allied healthcare professionals. Responding to transformation and changes in primary care service delivery.

Person Specification

Experience

• Essential
• Flexibility to work outside of core office hours
• Disclosure barring service [DBS] check
• Access to own transport and ability to travel as required
• Experience of management in General practice setting.

Personal Qualities

• Sensitive and empathetic in distressing situations
• Ability to work under pressure

• Inclusive and diverse thinker
• Flexible and cooperative
• Motivated
• High levels of integrity and loyalty

Qualifications

• Management and leadership experience; literacy and numeracy skills sufficient to manage a small business.

• Educated to degree level or equivalent

Knowledge and skills

• Excellent communication skills [written and oral]
• Clear empathetic manner
• Effective time management
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Good IT skills
• Good knowledge of MS Office and Outlook
• Experience of EMIS

• Training in complaints management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Edlington Practice

Address

The Martinwells Centre

Thompson Avenue, Edlington

Doncaster

DN12 1BW

United Kingdom

Employer's website

https://www.theedlingtonpractice.nhs.uk/