GP Medical Receptionist
Job summary
Monday 2pm-8pm & Friday 12.45pm-6.45pm (12hours + Cover)
We are looking for additional roles to help support our reception and triage hub.
An excellent opportunity to work in a very friendly, busy GP Practice serving over 17500 patients.
We are currently looking to recruit a caring, empathetic, kind, can-do approach, hard-working and motivated individual to join our wonderfully friendly dedicated front-line team.
Our reception staff are the first people our patients hear on the phone or see at the front desk and we expect our patients to receive the best customer care, so we need to ensure we keep that high level of service when taking on a new member of the team.
Please ensure to read the job description below to understand what the role entails. The successful candidate will be provided with full in-house training.
We want everyone to enjoy coming to work and you can expect a warm welcome, friendly team and all the support you need to enjoy and perform well.
Flexibility for planned and short notice cover for holidays and sickness is a contractual requisite for all reception staff.
Main duties of the job
MAIN PURPOSE
- Ability to use own judgment, resourcefulness and be able to work under pressure without direct supervision
- To have excellent communication skills, kind and empathetic nature and patience
- To be reliable and flexible
- To observe strict confidentiality on all matters relating to the practice and patients
- To observe and follow all practice procedures and policies
About us
Homepage - Elms Medical Practice
Please visit our website to learn more about our practice and team.
Job description
Job responsibilities
Job Description
RESPONSIBLE TO: Reception Team Leader, Assistant Practice Manager & Practice Manager
MAIN PURPOSE
Ability to use own judgment, resourcefulness and be able to work under pressure without direct supervision
To have excellent communication skills, kind and empathetic nature and patience
To be reliable and flexible
To observe strict confidentiality on all matters relating to the practice and patients
To observe and follow all practice procedures and policies
OUTLINE OF DUTIES, RESPONSIBILITIES AND NECESSARY SKILLS
First class communication skills at all levels
Always adhere to strict confidentiality and data protection policies
Adhere to strict infection control procedures
Ensure a highly effective and efficient reception service is provided to patients and any other visitors to the practice within a fast-paced environment
A kind, empathetic, caring, and friendly manner must be always shown to all patients
Deal with all general enquiries, and explain procedures
Work within the team, contacting patients and supporting the GPs in the Triage Hub
Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
Receive and make telephone calls as required, always in a friendly and kind manner
Recognise peoples needs for alternative methods of communication and respond accordingly
Divert telephone calls and take messages, ensuring accuracy of detail and prompt and appropriate delivery
Handling collection of repeat prescriptions to patients and chemists
Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same before releasing paperwork to patient
Enter patient information on to the computer as required by using the registration module or EMIS Appointment System
Ensure that all new patients are registered onto the computer system promptly and accurately using own smart cards
Support the team in the handling of online consults, internal tasks and Docman mail.
Undertake necessary admin duties appropriate to the post as requested by the Partners, Team Leader or the Practice Manager
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve
Effectively manage own time, workload and resources
Deal with general incoming emails to the practice ensuring they reach the appropriate clinician, team or member/s of staff
Have the flexibility to support and help with periodic clinics such as flu clinics and have the capacity to share team availability for staff sickness, holidays and extended hours
Assess own performance and take accountability for own actions, either directly or under supervision
Facilitate a DBS check
Participate in the induction and training of new team members
Meet all CQC requirements for the role including mandatory training and immunisations. Adhere to all practice procedures and policies
Level 2 qualified. 4+ GCSEs A-C or equivalent
and have a natural eagerness to do ordinary things, extraordinarily well
Salary: £12.80 per hour + NHS pension
Please be aware that we are unable to respond to unsuccessful applications. If you have not heard anything within 2 weeks of the closing date it will mean you have been unsuccessful on this occasion, and we wish you all the very best. Please do not use AI to help write your application.
Person Specification
Qualifications
- Level 2 qualified. 4+ GCSEs A-C or equivalent
- Have the flexibility to support and help with periodic clinics such as flu clinics and have the capacity to share team availability for staff sickness, holidays and extended hours
Experience
- Experience with patients/customer service
- Good IT skills
- Work well within a team
- EMIS and Accurx experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Elms Medical Practice
Address
5 Stewart Road
Harpenden
Hertfordshire
AL5 4QA
United Kingdom
Employer's website
https://www.elmsmedicalpractice.co.uk/