Information Technology Support Engineer (London Area)

IT Support Engineer – Linux Focused

Salary: £30–35k DOE

Location: Central London – Hybrid/Onsite flexibility

An opportunity to join a high-impact support and infrastructure team working across HPC, cloud, and end-user environments powering cutting-edge AI/ML systems.

The Role:

My client is looking for an IT Support Engineer to join their fast-paced, service-driven technical team. This person will support key infrastructure used in AI and machine learning workflows, covering both end-user and backend systems. Strong Linux experience is essential .

Responsibilities:

• Providing service desk support across HPC and end-user systems
• Troubleshooting scheduled tasks, automation failures, and OS-level issues (with a focus on Linux)
• Managing service requests, triaging incidents, and escalating when needed
• Leading onboarding/offboarding processes for user accounts and access
• Administering Microsoft 365, Azure AD/Entra ID, Intune, and Teams
• Supporting infrastructure operations, updates, patching, and maintenance
• Installing and configuring Linux systems, managing packages and users, and handling backups
• Contributing to IT projects, device provisioning, and technical documentation

(Candidates don’t need to tick every box – if the fundamentals are there, the client is open-minded.)

Tech Environment:

The team works across a diverse stack including:

Linux (essential) , Windows, MacOS, Microsoft 365, Azure AD, Intune, Teams (incl. voice), NICE DCV, Slurm, CUDA, Jira Service Desk, Terraform, SiteGround, Confluence, and more.

Ideal Candidate:

• 2+ years’ experience in IT support or service desk environments
• Strong hands-on Linux experience (e.g. RHEL, Ubuntu) – installation, admin, troubleshooting
• Familiarity with HPC workflows and virtual desktop solutions
• Good working knowledge of Microsoft 365, Azure, and endpoint management tools
• Solid communication skills and a collaborative mindset
• Comfortable writing clear documentation and following support best practices

Bonus Points:

• Experience with Slurm, CUDA, NICE/Amazon DCV, or Citrix
• Infrastructure automation or scripting (e.g. Bash, PowerShell, Terraform)
• Understanding of network protocols (TCP/IP, DNS, DHCP)
• Familiarity with tools like SCCM, MECM, ServiceNow, or Jira

What’s in it for you:

• Be part of a high-performing team supporting AI/ML innovation
• Build experience across Linux systems, infrastructure, and cloud services
• Hybrid flexibility with a central London base
• Work in a collaborative, forward-thinking environment

Interested or want to learn more? Drop me a message or email me at Thana@engagewithus.com