Business Administration Apprenticeship
Reception and administrative support, including greeting patients, booking appointments, handling enquiries, processing information and liaising with clinical teams and external services. The role is fast paced and variable.
Role
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments, ensuring that patients are directed appropriately
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service providers
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Read code data on Systmone as per the practice workflow
g. Photocopy documentation as required
h. Provide administrative support for the GPs’ and Nurses
In addition to the primary responsibilities, the medical receptionist may be requested to:
a. Support administrative staff, providing cover during staff absences
b. Issue repeat prescriptions in line with protocol
c. Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
d. Complete opening and closing procedures in accordance with the duty rota
e. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
f. Provide administrative support within clinics (Influenza or Child Immunisations)
g. Ensure that start of the day procedures (opening up) and end of the day procedures (closing and securing the practice) are completed appropriately.
Training
This is an apprenticeship of 18 months duration. Training for Level 3 NVQ in Business Administration will be provided one day per week off site at Redcar and Cleveland College.
Opportunity for a full time role following completion of apprenticeship
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- THE EDUCATION TRAINING COLLECTIVE
- Working Week
- 8.30am - 5.00pm on working days in practice. Days TBC.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 14th October 2026
- Start Date
- Tuesday, 20th October 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
- Non judgemental
- Patience
- Competent in the use of Office
- Effective time management
- Ability to work as a team
- Ability to work independently
- Good interpersonal skills
- Ability to follow policy
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity
- Empathetic and sensitive
- Ability to work under pressure
- Flexible to work outside hours
Qualifications
- English GCSE, grade (Grade A*-C/9-4) (Essential)
- Maths GCSE, grade (Grade A*-C/9-4) (Essential)