Customer Support Executive

Customer Support Executive – Energy & Sustainability Sector

Location: Guildford or Leamington Spa (Hybrid)

Salary: £30,000 + benefits

Type: Full-time | Permanent

We are recruiting on behalf of a growing UK-based energy and sustainability consultancy that helps organisations reduce costs, lower carbon emissions, and make smarter strategic energy decisions.

Their mission is ambitious: to help customers save billions in energy spend while delivering meaningful carbon reduction this decade. By combining expert insight, technology, and data-led decision making, they enable business leaders to turn sustainability ambitions into measurable outcomes.

As part of their continued growth, they are now seeking a Customer Support Executive to join their operations team.

The Role

This position plays a key role in delivering high-quality support across the full customer lifecycle. You will manage customer accounts from onboarding through ongoing service delivery, ensuring issues are resolved efficiently and professionally.

Responsibilities include:

• Managing customer portfolios across the lifecycle (excluding sales activity)
• Onboarding customers into internal platforms and preparing accounts for tendering
• Coordinating industry processes such as Change of Tenancy
• Handling billing queries, objections, and contract terminations
• Supporting meter installations/removals and third-party interactions (e.g. MOP/DCDA)
• Maintaining accurate records and following operational processes
• Taking ownership of customer issues and driving positive outcomes

This is a fast-paced environment suited to someone who enjoys problem-solving, working autonomously, and making a real impact on customer experience.

About You

Our client is looking for someone who is:

• Proactive, reliable, and adaptable in a dynamic environment
• Passionate about delivering excellent customer service
• Highly organised with strong time-management skills
• A confident communicator able to handle complex or sensitive conversations
• Detail-oriented with strong analytical thinking
• Comfortable working independently and collaboratively with remote colleagues
• Motivated to meet service targets and deadlines

Skills & Experience

• Strong customer service background with a proactive approach
• At least 2 years’ experience within the utilities sector (supplier, broker, or consultancy)
• Good understanding of utilities account processes
• Strong Microsoft Office skills (Excel, Outlook, SharePoint)
• CRM experience preferred (HubSpot advantageous but not essential)

Why Join?

You’ll be joining a purpose-driven organisation operating at the intersection of energy, sustainability, and commercial performance — where your work directly supports businesses in reducing costs and environmental impact.