IT Support Technician Apprentice

The IT Support Technician Apprentice will work as part of HALO’s ICT team, providing first and second-line technical support to staff across the UK and more than 30 overseas programmes. Based at HALO’s London office, you will help maintain and support Microsoft 365 services, user devices, and ICT systems.

Role

Assist staff with all their technical needs
Triage and manage IT requests submitted to the IT Service Desk
Setup and image devices (laptops, mobiles etc.)
Day to day support of management for the HALO Trust’s Microsoft 365 estate
Support the IT Support Services Manager with purchasing and managing of software licences
Maintain and troubleshoot ICT infrastructure, keeping everything running smoothly. (i.e networks, audio and video conferencing systems, backups, etc.)
Assist in the implementation of information technical controls to help ensure that internal information security policies and data protection laws are upheld
Maintain inventory of all ICT assets
Design and deliver training sessions to empower staff with tech skills
Collaborate with in-country programme teams, providing guidance, support, and training
Think outside the box and propose innovative solutions to improve our systems
Any other duties allocated by the line manager or senior management following consultation with the post holder
Uphold HALO’s core values and standards, promoting its ethos and mission statement
Ensure familiarity with and adherence to all HALO policies and procedures, especially the code of conduct and safeguarding

Training

Expected duration: 17 months
Apprenticeship level: Level 3
Programme: Information Communications Technician

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician qualification.

The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2

Upon completion, the apprentice will have gained a Level 3 Information Communication Technician qualification.

Apprenticeship Standard: Information communications technician (level 3)
Training Provider: TECHNICAL PROFESSIONALS LIMITED
Working Week: Monday- Friday Shifts to be confirmed
Expected Duration: 1 Year 5 Months
Positions Available: 1
Closing Date: Tuesday, 29th September 2026
Start Date: Monday, 5th October 2026

Desired Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Logical
Initiative

Qualifications

English GCSE, grade 4/C (Essential)
Maths GCSE, grade 4/C (Essential)

About the Employer

The Halo Trust

HALO is the leading global NGO addressing the impact and drivers of conflict in 30 countries and territories, with over 8,000 staff. Most of our staff are local employees and include a growing number of women. Our primary duty is to serve people affected by conflict, clearing landmines and the explosive remnants of war that threaten lives and livelihoods long after fighting has finished. We make land safe where war has ended, while also assisting those affected by active conflict and endemic violence. HALO addresses human suffering caused by armed violence in some of the world’s most fragile places, securing weapons and ammunition and working with both state and community actors to reduce the prevalence of armed violence.

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