Patient Access Administrator
Job summary
This role is to work as part of the OAC team to undertake all administrative duties required to provide a centralised outpatient appointments service to the Trust and its patients.
Please note that this vacancy may close earlier due to the amount of applications we receive .
Main duties of the job
This includes, but not limited to, various methods of booking specific to various specialities - partial booking, electronic booking and direct booking.
To support the achievement of the Government access targets and meet 18-week RTT standards (under direction of Outpatient Appointment Centre Manager).
To be proactive in use of statistical information daily from LUNA/FDP and NHS eReferral Service - regarding patient bookings, wait times, breachers for each of the specialities managed within the department. Act as a GP point of contact for non-clinical patient related queries.
About us
This is a great time to join The Hillingdon Hospitals NHS Foundation Trust, we are currently in the process of redeveloping the hospital to provide a state-of-the-art hospital for the residents of Hillingdon, and beyond, which supports the very best in delivery of healthcare and will be fit for our future.
We are the only acute hospital in the London Borough of Hillingdon and offer a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.
Job description
Job responsibilities
General - To work as part of the OAC team to undertake all administrative duties required to provide a centralised outpatient appointments service to the Trust and its patients.
This includes, but not limited to, various methods of booking specific to various specialities - partial booking, electronic booking and direct booking.
To support the achievement of the Government access targets and meet 18 week RTT standards (under direction of Outpatient Appointment Centre Manager).
To be proactive in use of statistical information daily from LUNA/REGO and NHS eReferral Service - regarding patient bookings, wait times, breachers for each of the specialities managed within the department. Act as a GP point of contact for non-clinical patient related queries.
Specifically - To work as part of the OAC team and to take on specialised tasks involving recording, analysing, reporting, coordinating with Waitlist teams, Service managers and clinical staff as and when required across all areas involved. To receive, log and proactively process Advice & Guidance requests as per the guidelines, outpatient wait list SLA, vetting turn around SLA, Demand vs Capacity report, eReferral Service ASI work list, escalated queries on e-mails and telephones, appointment reminder service reports, and providing training / guidance to new staff. Team member will be required to use various systems like Cerner, e-Referral Service, Luna, Envoy, E-Vetting, Care Coordination Solution (CCS) and any other systems as appropriate.
Person Specification
Person Spec
- Good level of general education - A levels or NVQ level 3 or equivalent work experience
- Excellent IT skills - ECDL or equivalent experience in IT systems
- Knowledge of national guides and policies with regards to Patient Access
- Excellent communication skills with the ability to communicate with staff and the public at all levels in a friendly and professional manner
- Ability to prioritise workloads, and be able to respond to changing requirements and demands
- Knowledge of the NHS and in particular Acute Trust
- Experience in a busy office environment
- Cerner/similar IT system experience
- xperience of reducing/cancelling clinics on PAS system
- Knowledge of the NHS and in particular Acute Trust
- Previous clinic operational Cerner experience
- General office administration skills, working towards targets
- Previous experience of dealing with patients and GPs over the phone
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Hillingdon Hospital NHS Foundation Trust
Address
Mount Vernon Hospital
Northwood, HA6 2RN
Northwood
HA6 2RN
United Kingdom
Employer's website
https://www.thh.nhs.uk/index.php