Desktop Support Engineer - 2nd Line - London - 6 Month Rolling Contract

My Financial Services client based in Central London (nearest station Piccadilly Circus), have an urgent requirement for Desktop Support Engineer (2nd Line), to join the business on an initial 6 month contract with extensions anticipated.

ROLE: -

• Perform Root Cause Analysis (RCA) for recurring incidents, developing and implementing permanent solutions across the organization.
• Provide specialized, discrete support for executive, VIP, and highly sensitive technical functions.
• Master and troubleshoot advanced issues related to operating systems, virtual desktop environments (VDI), complex application integrations, and specific line-of-business tools.
• Administer and maintain enterprise-level endpoint management tools such as Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, or JAMF Pro for software deployment and patching.
• Develop, test, and deploy automated scripts (PowerShell, Python, or Bash) to streamline routine maintenance, provisioning, and configuration tasks.
• Manage and enforce security and group policies within Active Directory, Azure AD, and Okta for identity and access management.
• Oversee and standardize the configuration, deployment, and imaging process for all new hardware.

REQUIRED SKILLS: -

• Expert proficiency in troubleshooting and managing large fleets of Windows (10/11) and macOS endpoints.
• Proven experience administering and leveraging a major endpoint management tool (SCCM, Intune, or JAMF).
• Advanced scripting skills (e.g., PowerShell or Python) for automation and task efficiency.
• Deep understanding of enterprise networking protocols, VPNs, and advanced security configurations.
• Expert knowledge of Microsoft 365/Office 365 administration and advanced troubleshooting.

Please submit your most recent CV in application to this role.