x2 Desktop Support Engineer - 2nd Line - Norwich - 1 Month Rolling Contract

Job Description

My Financial Services client based in Norwich have an urgent requirement for x2 Desktop Support Engineer (2nd Line), to join the business on an initial 1 month contract with long term extensions anticipated.

ROLE: -

• Provide specialized, discrete support for executive, VIP, and highly sensitive technical functions.
• Master and troubleshoot advanced issues related to operating systems, virtual desktop environments (VDI), complex application integrations, and specific line-of-business tools.
• Administer and maintain enterprise-level endpoint management tools such as Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, or JAMF Pro for software deployment and patching.
• Manage and enforce security and group policies within Active Directory, Azure AD, and Okta for identity and access management.
• Oversee and standardize the configuration, deployment, and imaging process for all new hardware.

REQUIRED SKILLS: -

• Expert proficiency in troubleshooting and managing large fleets of Windows (10/11) and macOS endpoints.
• Proven experience administering and leveraging a major endpoint management tool (SCCM, Intune, or JAMF).
• Deep understanding of enterprise networking protocols, VPNs, and advanced security configurations.
• Expert knowledge of Microsoft 365/Office 365 administration and advanced troubleshooting.

Please submit your most recent CV in application to this role.