Courses Coordinator

• Are you highly organised, customer-focused, and passionate about delivering exceptional learning experiences from start to finish?
• Do you thrive in a fast-paced environment, coordinating multiple courses, managing stakeholders, and ensuring every detail is delivered to the highest standard?
• Could you be our next Courses Coordinator, helping to deliver high-quality technical and professional development training for learners across the UK and internationally?

At the IET, making our world a better place starts by creating a better place for our people. At the IET you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you’ll grow – professionally and personally – in ways you never thought possible. We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.

What you’ll be doing

As a Courses Coordinator, you'll play a key role in the successful delivery of our portfolio of technical and professional development courses. Supporting both in-person and online training, you'll oversee course administration from initial planning through to post-course evaluation, ensuring a seamless experience for trainers, delegates, and stakeholders.

Working closely with the Courses Manager, Professional Skills team, Customer Services, Marketing colleagues, and external trainers, you'll coordinate registrations, manage course communications, arrange logistics, maintain accurate records, and monitor course performance. You'll also support the continuous improvement of our training programmes through the analysis of feedback, reporting, and process enhancements.

This is an exciting opportunity for someone who enjoys variety, takes pride in delivering excellent customer service, and thrives when managing multiple priorities in a dynamic learning environment.

What we hope you can bring to the role

We're looking for an organised and proactive coordinator with excellent communication skills and a strong attention to detail. You'll have experience working in a customer-focused or administrative environment and be comfortable managing multiple tasks, deadlines, and stakeholder relationships simultaneously.

The ideal candidate will be confident working with systems and data, able to maintain accurate records, produce reports, and identify opportunities for improvement. You'll be a collaborative team player who enjoys solving problems, supporting customers, and ensuring every course runs smoothly from start to finish.

A little more about the role

• Coordinate the end-to-end delivery of technical and professional development courses across both face-to-face and virtual learning environments.
• Manage course registrations and learner records using internal systems, working closely with Customer Services to ensure a smooth delegate journey.
• Maintain and update the central course calendar, ensuring trainers, managers, and support teams have accurate and timely information.
• Collaborate with Marketing colleagues to support course promotion, including reviewing website content, templates, and course information.
• Coordinate course bookings, joining instructions, and customer communications, delivering a professional and responsive service.
• Build positive working relationships with customers, trainers, venues, and internal stakeholders, providing advice and support throughout the course lifecycle.
• Prepare, organise, and distribute trainer and delegate materials, ensuring accuracy through effective version control and attention to detail.
• Coordinate course logistics, including venue arrangements, training resources, and online learning platform administration.
• Support virtual course delivery by assisting trainers and delegates with technical queries and troubleshooting where required.
• Monitor learner feedback and course performance data, identifying opportunities for continuous improvement and enhanced learner experiences.
• Produce regular reports and course statistics, supporting informed decision-making and operational improvements.
• Raise quotations, purchase order requests, and other administrative documentation to support the effective delivery of courses.

A little more about what we’re looking for

• Experience in a customer-focused, administrative, learning, training, or coordination role.
• Excellent organisational skills with the ability to manage multiple priorities, deadlines, and stakeholders simultaneously.
• Strong communication skills, including a confident telephone manner and the ability to build effective working relationships.
• Experience processing and maintaining accurate data, with confidence using systems to support administration, reporting, and analysis.
• Strong attention to detail and a commitment to delivering high-quality customer service.
• Demonstrable problem-solving skills with a proactive approach to identifying and implementing solutions.
• Ability to work collaboratively across teams while also managing responsibilities independently.
• Confidence working with Microsoft Office applications and business systems.
• Experience of learning management systems, virtual training platforms, or Adobe Connect would be advantageous, but is not essential.

If you’re passionate about delivering excellent customer experiences, enjoy coordinating multiple activities, and take pride in helping learners achieve their goals, this role offers a fantastic opportunity to contribute to the success of the IET’s professional development and training portfolio.