Data, Quality and Engagement Coordinator
Job summary
Are you looking for a career where data, technology and people come together to improve healthcare?
The James Cochrane Practice are seeking a motivated and enthusiastic Data, Quality & Engagement Coordinator to join our team. This is a unique opportunity for a graduate level applicant looking to develop skills in data analysis, quality improvement, digital technology, project support and patient engagement within a forward-thinking GP practice.
Why youll love working with us
- A friendly, collaborative team who value what you do
- Opportunities to build skills and develop within Primary Care
- Generous annual leave plus Bank Holidays
- Competitive NHS Pension Scheme
Main duties of the job
Youll play an important role in helping us become a data driven organisation, using information, technology and innovation to improve services and patient outcomes across our practice. This is a varied role offering exposure to multiple areas of primary care, including:
- Data analysis and reporting
- Quality improvement and performance monitoring
- Digital systems support and development
- Website, social media and communications
- Project and operational support
- Patient engagement
Experience within the NHS or primary care is welcome but not essential. We are keen to hear from applicants who demonstrate strong transferable skills and a willingness to learn.
About us
We are a 2-site, part-dispensing practice in Kendal with over 17,000 patients, keen to attract caring, motivated, and passionate colleagues. We are a training practice with an active frailty and care home support team. We offer a wide range of enhanced services including minor surgery, women's health and menopause, coil/implant fitting, as well as Dermatology and ENT GPwER clinics.
We strive for a good work / life balance while achieving high-quality patient care and offer a fair allocation of work across all the GP team. We have a Quality Improvement culture, and continually develop our systems to respond to the changing environment of primary care, aiming to minimise administration workload and maximise job satisfaction to the benefit of our patients and our team.
We are a GP registrar and medical student training practice, an accredited Veteran Friendly practice, and a parkrun practice.
Job description
Job responsibilities
The role offers an excellent opportunity for individuals considering careers in healthcare management, data analytics, digital transformation, quality improvement, NHS leadership or health informatics. The Data, Quality and Engagement Coordinator will support the practice's ambition to become a data-driven organisation delivering outstanding patient care through the effective use of data, quality improvement, digital technology and patient engagement.
The post holder will be responsible for collecting, analysing and interpreting data to support service delivery, patient engagement, and maintaining and developing digital systems. They will develop a strong understanding of Quality Outcomes Framework (QOF) indicators, Local Enhanced Services (LES) requirements, and Investment and Impact Fund (IIF) indicators.
The role offers a varied and rewarding opportunity to gain experience across multiple areas of primary care including:
- Data analysis and reporting
- IT support and troubleshooting
- Patient participation and engagement
- Digital communications and social media
- Website management and content creation
The post holder will ensure that practice systems, processes and communications are effective, accessible and patient-centred while contributing to the achievement of contractual, operational and quality objectives.
Person Specification
Experience
- Administrative experience in busy office environment
- Experience handling confidential information
- Primary care or NHS experience
- Experience supporting meetings
Qualifications
- Educated to degree level (or equivalent)
- Comfortable using Microsoft Office applications, particularly Excel
What we are looking for
- Analytical, organised and naturally curious
- A confident communicator with excellent written skills
- Ability to work independently and manage competing priorities
- An interest in data, technology, healthcare and service improvement
- Someone creative and enthusiastic about engaging with patients and the wider community
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The James Cochrane Practice
Address
Helme Chase Surgery
Burton Road
Kendal
Cumbria
LA9 7HR
United Kingdom
Employer's website
https://www.jamescochranepractice.co.uk/