German Speaking Customer Support Advisor

Location: Farnborough / Hybrid Sector: Business Technology Services Salary: £30,000 - £32,000 Languages: Fluent German & English Required Start Date: ASAP

Join a fast-growing tech company at the forefront of innovation in global communication and business technology services.

As a German Speaking Customer Support Specialist , you’ll provide exceptional front-line technical support to global business clients using their innovative communication platform and hardware.

You’ll be a vital part of the Customer Support Team, helping customers resolve technical issues, communicating clearly throughout the support process, and ensuring a smooth and consistent experience across the full product suite.

• Respond to customer calls and emails to diagnose and resolve issues
• Manage and resolve support tickets efficiently
• Support hardware updates via testing and sofdtware communication deployment
• Coordinate and track hardware repairs and ensure correct tablet configuration
• Triage bugs and manage their progress through the bug tracking system
• Collaborate with internal teams on service desk-related matters
• Provide data entry and configuration support across departments
• Occasionally travel to the office or customer sites for equipment or training

• Fluent in German and English (spoken & written)
• Previous Customer Service experience
• Technical software knowledge is an advantage but not essential
• Strong communication and problem-solving skills
• Willingness to work on rotating shifts and on-call support

This is a shift-based role covering a 24/7 global support model:

• Mon-Fri: 05:00-13:30 / 08:00-16:30 / 13:00-21:30 / 21:00-05:30
• 1 weekend in every 6 (Fri 21:30 - Sun 21:00)

£30,000 - £32,000 Hybrid working model Be part of a global support operationOccasional travel for training or support may be required

To be considered for this exciting opportunity, please send your CV or reach out directly.

Recruiter Contact: Jonathan Grimes