Customer Support Assistant
Customer Support Assistant
£28,000–£32,000 per year | Full time | Monday to Friday | On site
The Role
We are looking for a proactive and personable Customer Support Assistant to join our team. You will be the first point of contact for customers, helping them get the best experience from our systems while supporting internal teams with accurate diagnostics and case handling.
This role is ideal for someone tech-savvy, compassionate, and curious—someone who enjoys problem solving, learning new systems, and supporting customers in a clear, patient, and friendly manner.
Key Responsibilities
You will be responsible for:
- Responding to customer enquiries via phone, email, and app-based support
- Diagnosing issues related to products, systems, and customer portals
- Logging, managing, and updating cases through a CRM/ticketing platform
- Working closely with technical and field service teams to resolve customer issues
- Monitoring device data and dashboards to identify faults or trends
- Supporting warranty enquiries, replacements, and returns
- Ensuring every customer receives a high-quality, efficient, and compassionate service experience
Skills & Experience
Essential:
- Tech-savvy and willing to learn new tools, systems, and technologies
- Previous experience in customer support (phone, email, or technical support)
- Strong communication and interpersonal skills
- Patient, compassionate, personable, and clear in both written and verbal communication
- Detail-oriented with strong problem-solving skills
- Proactive, organised, and able to manage multiple cases at once
Preferred (but not required):
- Experience with CRM systems
- Knowledge of technical systems or technologies relevant to the role
What We Offer
- Salary of £28,000 to £32,000 depending on experience
- Full-time, 40 hours per week, on site
- Opportunity to grow your skills and career within the sector