Managed Print Field Engineer

Job Title: Managed Print Field Engineer

Location: Central London

Salary: £33,500

Contract: Full Time, Permanent

Our client is a well-established Managed Communications Service Provider. Based in the City of London, their modern office space is easily accessible from major transport links. They pride themselves on a collaborative, sociable working culture within a contemporary open-plan environment.

An opportunity has arisen for an experienced Field Engineer to join their Managed Print Services walking team. This position would suit someone with at least two years’ hands-on service experience within an MPS environment.

• Servicing and supporting Canon, Ricoh and Kyocera devices
• Diagnosing and resolving equipment faults on client sites in accordance with SLA requirements
• Carrying out both reactive repairs and planned preventative maintenance
• Ensuring all work is completed within agreed response times and to a high professional standard
• Installing and configuring devices, including network setup and end-user training
• Building strong, professional relationships with clients through excellent customer service
• Liaising closely with the Call Control team to ensure seamless service delivery

• Minimum two years’ experience in a field-based MPS technical support role
• Confident in maintaining and repairing photocopier and print equipment
• Manufacturer-certified training would be advantageous
• Comfortable working independently while also contributing effectively within a team

• Competitive salary
• Company pension scheme
• 25 days’ annual leave, increasing to 27 with service
• Eye care vouchers
• Healthcare cash plan eligibility after one year
• Regular social events
• Cycle to Work scheme