Administration Assistant
Job summary
Market Surgery is a friendly, well-established GP practice in Wath upon Dearne, and we're looking for an organised and reliable Administration Assistant to join our busy admin team.
This is a varied, hands-on role right at the heart of the practice. You'll keep patient records accurate and up to date, process recalls, manage our inboxes and Accurx, sort and scan post, handle telephone enquiries and provide day-to-day administrative support to the whole practice team. No two days are quite the same, and the work you do directly supports the care our patients receive.
You don't need previous healthcare experience to apply we'll give you full training on SystmOne and our systems. What matters most is that you're a confident communicator, comfortable with IT, calm under pressure and happy working as part of a supportive team.
In return, we offer a welcoming team, a permanent full-time position, membership of the NHS Pension Scheme, and the genuine satisfaction of doing work that matters to your local community.
Please be aware that if you are a registered patient of Market Surgery you will need to change GP providers if appointed
Main duties of the job
As part of our friendly administration team, you'll provide the day-to-day support that keeps the practice running smoothly and our patient records accurate and up to date.
Your main duties will include:
- Inputting and coding data onto SystmOne
- Processing patient recalls so people are invited in for the right checks at the right time
- Managing the practice inboxes and Accurx admin messages
- Opening, sorting and scanning post, and actioning documents appropriately
- Handling telephone enquiries from patients and other stakeholders
- Preparing forms, invoices and Subject Access Requests for processing
- Sorting, filing and retrieving patient records ready for summarising
You'll work closely with colleagues right across the practice, so accuracy, organisation and good communication really matter. Full training on our systems will be provided, so you don't need prior healthcare experience to thrive in the role.
About us
Market Surgery is a busy, well-established GP practice serving the community of Wath upon Dearne and the surrounding area. We care for our patients across three local sites Market, Clifton and St Ann's working together as one close-knit team.
We're proud of the supportive, down-to-earth culture we've built. Our clinical and administrative teams work side by side, and every contribution is valued, whatever the role. It's a friendly place where people help each other out, take pride in doing things properly, and share a genuine commitment to looking after our patients well.
We know a happy, well-supported team delivers the best care, so we invest in our people. As part of Market Surgery you'll benefit from:
- A permanent, full-time contract
- Membership of the NHS Pension Scheme
- Full training and ongoing development, including SystmOne
- A supportive management team and annual appraisals
- The satisfaction of doing work that makes a real difference locally
Job description
Job responsibilities
Job Summary
To provide administrative support within the administration team and to all members of the practice team. Ensuring that all information is recorded in appropriate clinical systems.
Support duties will include inputting data, care record management, recall processing, scanning, handling telephone enquiries, email management and post sorting.
Job Duties & Responsibilities
Key Responsibilities
Culling and sorting patient records and letters in preparation for summarising.
Opening and sorting post.
Managing and maintaining the practices email inboxes.
Managing the practices accurx system for admin.
Scanning post/documents and actioning accordingly.
Processing forms.
Digitalisation of clinical records.
Preparing invoices for forms/requests from.
Filing and retrieving paperwork.
Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to.
Ensure correspondence, reports, results etc. are stored or filed in correct records.
Ensure records are kept neat and tidy and in good repair with all necessary. information recorded correctly on the outer cover where applicable.
Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up to date
o Billing and invoices (payable to the Practice)
o Forms/medical examination requests
o Prepare Subject Access Requests for processing.
Ensure that patients are invited for clinical intervention and assessment as per the practice recall systems
Other Responsibilities
Personal/Professional Development
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Assume responsibility for ensuring mandatory training is completed in a timely manner
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Support the development of others to maximise potential
Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice
Participate in implementing change
Contribute and participate in the development of local guidelines, protocols and standards
Participate in the engagement of practice-based commissioning or similar initiatives
Keep up to date with new developments locally and nationally identifying those that will enhance the teams work
Prioritise own workload and ensure effective time-management strategies are embedded in own practice
Person Specification
Qualifications
- Maths and English GCSE (Grade C or equivalent)
Knowledge and Skills
- IT literate (including all Microsoft packages)
- Good standard of education
- (maths and English GCSE or equivalent )
- Articulate and excellent communication skills (verbal and written)
- Accuracy in typing
- Speed in reading and typing documents
- Independently working without supervision
- Proven communication and interpersonal skills
- Self-directed practitioner
- Highly motivated
- Flexibility
- Enthusiasm
- Team player
- Organised and reliable
- SystmOne user trained
- Redaction of medical records
- Production of Subject Access Requests
Experience
- Proficient in dealing with patients/customers over the phone
- Liaising with different stakeholders
- Working to deadlines
- Experience of SystmOne
- Involvement in audits or service development
- Experience working in a Healthcare setting
- Experience supporting QOF delivery
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Market Surgery
Address
Warehouse Lane
Wath Upon Dearne
Rotherham
South Yorkshire
S63 7RA
United Kingdom
Employer's website
https://www.marketsurgerywath.nhs.uk/