IT Support Apprentice

The purpose of this role is to provide support and assistance for the development of the use of ICT equipment, software and resources within the Academy for educational, community and business purposes

• To provide exceptional first line support for staff and students, and escalate to 2nd line as and when required
• To monitor the Trust helpdesk and respond to phone calls with outstanding customer service and communication
• Ensuring requests are dealt with quickly and efficiently, while prioritising tasks
• Changing staff and student passwords on various Trust systems when requested
• Assisting staff and students with simple user login issues
  To provide simple printer maintenance such as paper jams and toner changes
• To deal with classroom A/V issues, including projector and sound problems
• To assist with the maintenance of the ICT Inventory, making changes when necessary
• Manage the updating and configuration of the Trust’s iPads using
• Mobile Device Management and Apple School Manager services
• Manage the updating and configuration of the Trust’s Chromebooks through Google G Suite
• Support the reimaging and configuration of desktop machines, laptops, iMacs and MacBook Pro’s
• To assist staff and students with simple software support
• To assist staff with the setting up of ICT equipment when required
• To assist with setting up on laptops / computers for controlled condition lessons and exams
• Make simple updates to the Trust Academy’s websites
• To assist with the monitoring of the Trust’s Internet filtering system
• To support staff with the creation of classroom resources when required
• To carry out and maintain DSE assessments for staff when required
• Keep up to date with technological developments in education
• Deal with CCTV queries when requested in a confidential manner
• To implement and promote the TMET policies and procedures relating to all areas of employment and service delivery
• To work in a confidential manner when handling data
• Maintain high professional standards of conduct, attendance and punctuality
• To be willing to assist the IT team with any other reasonable duties when required

Quality Assurance and standards: 

• To set a good example in terms of dress, punctuality and attendance
• To be professional when dealing with visitors, staff, students, outside agencies
• To attend team and staff meetings as required
• To be proactive in matters relating to health and safety
• To implement and promote TMET and the academy’s policies and procedures relating to all areas of employment and service deliver

Additional Duties:

• To play a full part in the life of TMET to support its distinctive aims and ethos and to encourage students to follow this example
• To participate in induction training, staff review process and professional development opportunities
• To comply with any reasonable request from line manager to undertake work of a similar level that is not specified in this job description
• To undertake professional duties that may be reasonably assigned by the Head of IT (line manager)

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Patience

• English GCSE, grade 4/C (Essential)
• Maths GCSE, grade 4/C (Essential)