Medical Receptionist
Job summary
The Medical Group are currently seeking an experienced receptionist to work at Meadowfield Surgery. The position is full-time on a 1 year fixed term contract.
Main duties of the job
Receive, assist and care navigate patients to accessing the appropriate service or health care professional in a courteous, efficient and effective way.
Provide assistance to the Practice Team and project a friendly and positive image to patients and other visitors, either in person or via the telephone.
About us
The Medical Group is a large, friendly GP Practice working across five surgery sites.
The successful applicant will preferably have past GP practice experience as well as excellent customer service and reception skills. The post is a permanent position on completion of successful six month probationary period.
A driving licence is essential as you may be required to work at one of our other surgery sites from time to time.
Job description
Job responsibilities
Open the premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, and the alarm is activated following the locking up checklist.
Care Navigation signpost patients to the most appropriate service
Ensure all new patients are registered onto the computer system promptly and accurately, ensuring they are within the Practice boundary.
Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Chaperone patients as and when required.
Action medication queries, repeat prescriptions, online repeat prescription requests in a prompt manner.
Liaise with patients and pharmacies to resolve issues with medication.
Receive SystmOne training, the Practices computer system, and fully utilise the system.
Enter requests for home visits electronically on SystmOne, ensuring all relevant details are documented accurately.
Open and scan daily post onto SystmOne, allocating to the relevant clinician.
Advise patients of relevant charges for private services (Non General Medical Services) and accept payment.
Provide general support to clinicians, management team and other health professionals.
Provide cover for colleagues in the event of sickness and shortage which may involve changing shift times/days and surgery base.
Work extended hours service as required.
Person Specification
Skills
- Excellent communication skills both verbal and written
- Excellent organisational skills
- Time management and ability to work to deadlines
- Problem solving skills
- Basic knowledge of general protocols and procedures relating to reception / admin duties
Qualifications
- Good standard of general education
- 5 GCSE grade A-C or equivalent
- Word processing / Information technology
- European Computer Driving Licence (ECDL)
- AMSPAR Medical Receptionist
- NVQ Customer Service or equivalent
Experience
- Customer care
- Experience of working with people / general public
- Practical experience of SystmOne use
- Experience of working in a GP Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Medical Group
Address
The Surgery
Sawmills Lane
Meadowfield
Durham
DH7 8NH
United Kingdom
Employer's website
https://www.themedicalgroup.co.uk/