Business Change Manager - Automation

Job summary

The post holder will lead and facilitate all matters relating to change management and benefits, to support the delivery of the Benefits Strategy and the overall Digital Strategy. The post holder will be responsible for leading the change management requirements of the organisation, with all aspects relating to Intelligent Automation.

Working within PRINCE2 methodology, the post holder will lead and support change management activities, leveraging Intelligent Automation (IA) technologies to drive adoption, efficiency, and measurable benefits. They will work closely with Senior Managers, to identify, design, and implement business change and benefits realisation strategies throughout the project lifecycle and into post-implementation.

The role will focus on embedding IA-enabled solutions into business processes, ensuring stakeholder engagement, effective transition, and sustained value delivery from automated and digitally transformed services.

The post holder will lead the process of identifying the impact and optimisation of new and existing systems, throughout the project lifecycle in conjunction with services. The post holder will support staff to ensure benefits management processes have been adopted, creating a benefits culture within the Trust. The post holder will assist in the specification of any new developments associated with implementation of systems.

Main duties of the job

• Lead and manage the Intelligent Automation change management programme, as directed by the Head of Digital Systems and/or Associate Director - Digital.

• Present workshops to large groups of staff including senior management and senior clinical staff.

• Work with key stakeholders involved in digital automation projects to facilitate collaborative working.

• Motivate colleagues to encourage collaborative working to improve services/performance.

• To have the ability to work with people who are not fully committed to change management.
• Support projects by interpreting service requirements and identify the changes required to the business processes for the implementation, optimisation of systems and processes ensuring the interests of sponsoring groups are met by the programme/projects.

• Responsible for defining benefits, assessing progress towards realisation and achieving measured improvements using agreed standard documentation and processes, outlined in the Benefits Strategy.

• Work with Directorate/Departmental Managers and their staff to identify areas where changes in working practice are required to realise benefits/optimise system usage.

• Share intelligence on gaps between current service offerings and future requirements.

• Work in conjunction with Directorate/Departmental Managers to ensure the benefits management process are incorporated into project plans.

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield).

Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion.

As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers, home electronics schemes, working carers support, carer-friendly policies, and more.

If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.