Revenue Operations Manager (RevOps)

About The National College

At The National College, we empower the education workforce to transform children's lives. Our all-in-one platform helps schools, trusts, and nurseries stay compliant, raise standards, and reduce staff workload — all through intuitive, powerful software.

If educators need it, we build it.

We’ve created a unique platform that combines the world’s largest CPD and policy library with custom-built tools — developed in collaboration with thousands of schools and over 1,000 education experts.

The Role

We’re looking for a Revenue Operations Manager to join our team at The National College. This is a pivotal role in a high-growth SaaS environment, ensuring seamless deal processing, accurate billing, and smooth contract renewals that support both customer success and revenue continuity.

You’ll lead our Revenue Operations team, overseeing the end-to-end billing lifecycle, managing renewals, and working cross-functionally with Sales, Customer Success, and Finance. We want a highly organised, detail-oriented professional with a proactive mindset — someone who thrives in fast-paced environments and is excited about driving operational excellence.

Key Responsibilities

Deal Processing & Billing Operations

• Manage the end-to-end billing process for new deals, upsells, and expansions in Certinia (FinancialForce).
• Lead the Revenue Operations team to ensure accurate and timely entry of order data.
• Ensure invoices are generated and issued on schedule with the correct details.
• Resolve billing discrepancies in collaboration with Sales, Customer Success, and Finance.

Contract Renewal Management

• Own the contract renewal lifecycle, including tracking, notifications, and processing.
• Partner with Customer Success and Sales to forecast and manage renewal timelines.
• Maintain an accurate renewal calendar to ensure timely billing for extensions and renewals.
• Identify opportunities for automation and workflow optimisation in the renewal process.

Cross-Functional Collaboration

• Act as the key liaison between Finance, Sales, and Customer Success on billing and renewal matters.
• Contribute to deal desk discussions, ensuring compliance with billing policies and technical feasibility.
• Provide training and support on billing tools and processes.

Job Requirements

Experience

• 4+ years’ experience in billing or revenue operations within a B2B SaaS environment.
• Hands-on experience with Certinia (FinancialForce) and HubSpot.
• (Preferred) Experience working with CPQ systems and automated billing workflows.

Skills & Competencies

• Strong understanding of SaaS billing models (subscription, usage-based, etc.).
• Knowledge of revenue recognition standards (FRS102).
• Excellent analytical, problem-solving, and communication skills.
• High attention to detail and organisational skills in a deadline-driven environment.

Why The National College?

At The National College, we’re passionate about helping organisations grow and thrive through knowledge and connection. You’ll be part of a company that values people, encourages personal development, and celebrates success. You’ll work with people who value collaboration, innovation, and high standards.

You'll also be able to benefit from:

• Life Assurance
• Enhanced Maternity, Paternity, Shared Parental and Adoption Pay
• 24/7 Online GP
• Mental Health & Wellbeing support
• Charity Day
• 25 Days Holiday, Rising to 30 days
• Professional Study Support
• Plus more