Care Navigator/Receptionist

Job summary

We are looking for a part time Care Navigator/Receptionist whose's role is being is responsible for the efficient administration of all related processes in order to support the work of the practice, for example, incoming and outgoing telephone calls, making patient appointments, results reporting, patient services, prescriptions, clinical mail processing and use of practice EMIS IT system. The successful candidate will have a major impact in promoting a positive image of the Practice to patients and other visitors.

Main duties of the job

Main duties will be Care Navigating patient requests: this will include working as part of team, working across two different locations each week. For the role is essential to be available to work a minimum three shifts on a weekly basis, which will include between the times of 8am to 6.30pm on a rota basis.

The role is being is responsible for the efficient administration of all related processes in order to support the work of the practice, for example, incoming and outgoing telephone calls, making patient appointments, results reporting, patient services, prescriptions, clinical mail processing and use of practice EMIS IT system. The successful candidate will have a major impact in promoting a positive image of the Practice to patients and other visitors.

About us

We are a two site GP Practice in Mexborough and Barnburgh, having a CQC 'Good' outcome.

We are seeking hard working, dynamic Reception/Care Navigators to compliment our dedicated team.

Our team consists of GP Principal, 1 salaried GP, 3 Long term locum GP's, 2 Advanced Nurse Practitioner's, 1 duel rolled First Contact Practitioner/Pharmacist, 1 Pharmacist, 2 Practice Nurses, 1 Nurse associate, 1 HCA and 1 Phlebotomist.

Our practice is managed by our Practice Manager. Clinicians are well supported by 22 admin staff including 2 reception Managers.

We are part of South PCN Doncaster and work very closely, with a full compliment of staff to support our practice. Our ARRS team consists of a team of Pharmacists, Pharmacy Technicians, a Dietician, Physiotherapists, Mental Health Practitioner's, Care Co-ordinators, and a Digital and Transformation Lead. All ARRS staff work on our practice sites to deliver patient care and form part of our practice team.

We are a Research ready practice, veteran friendly accredited and are working towards Pride in Practice accreditation.

The majority of staff have worked at the practice in excess of 20 years which shows the friendly welcoming environment we work in.