Admin and Clerical Support

Job summary

We are recruiting an Administration Assistant to work within the community Dietetic Service at the Newcastle upon Tyne Hospitals NHS Foundation Trust , based at Regent Point, Gosforth. This is a part time position, working days can be agreed on appointment, although hours must include a full Monday and a Tuesday afternoon. Any queries in relation to working hours and suitability please make contact prior to application.

Your role will be focussed on supporting the specialist adult weight management service, which is a dietetic -led multidisciplinary team comprising a medic, dietitians, psychologists, a physio and pharmacy.

This is an exciting opportunity to join a friendly, supportive team that aims to improve the care of those in the North East. You will be part of the community dietetic administration team which comprises 3 administration colleagues providing an efficient, confidential secretarial/clerical service. You will be well supported by our office manager and through the close working of the Regent Point admin team, who support each other with cover e.g. during annual leave. You will also be part of the wider dietetic admin team working across the trust, comprising 9 admin colleagues in total, providing an efficient, confidential secretarial/clerical service.

Main duties of the job

The post holder will be responsible for communicating with patients and other health care professionals on the telephone; Monitoring the department mailbox including retrieving referrals and uploading for triage; Arranging appointments and sending out appointment information.

Appointments and letters are largely generated through the electronic patient records (Systm 1) so we are looking for someone who is confident using computerised records.

The post holder will accurately transcribe clinical correspondence including on occasions using digital dictation, and deal effectively with all incoming and outgoing correspondence. The post holder will also support typing and printing of patient resources.

It is vital the post holder has a high level of IT literacy, particularly with microsoft office; word processing skills, experience with Microsoft Excel and Microsoft Teams.

The successful applicant should have excellent organisational and communication skills; Within this, a polite, patient and calm telephone manner. Also, the ability to support effective communication between MDT members. Candidates should have experience and confidence in dealing with occasional upset patients who may telephone the team with queries, frustrations, and concerns.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust