1st Line Desktop Support Technician
1st Line Desktop Support Technician
Cambridge Outskirts (5 days onsite)
£25k-£27k
A great opportunity for an IT Desktop Support Technician who wants to build their career in a hands-on, technical environment.
This role sits within a busy internal IT team, being the first point of contact to keep systems running smoothly and deliver ongoing improvements. You’ll be involved in day-to-day user support, but also have the chance to take part in upgrades, rollouts, and wider IT projects, making this ideal for someone who wants to develop beyond first-line support.
Role Style & Setup:
You’ll be part of a collaborative desktop support function providing technical assistance across the business. The role offers a varied workload, combining user support, hardware setup, Microsoft 365 administration, and involvement in infrastructure-led work. You’ll regularly work alongside senior engineers, giving you the opportunity to increase your skillset.
Key Responsibilities:
- Provide 1st line IT support to users across hardware, software, and Microsoft 365
- Investigate and resolve incidents through phone, remote, and in-person support
- Take ownership of support requests through to completion
- Set up and maintain laptops, desktops, mobile devices, and user accounts
- Assist with system upgrades, device rollouts, and service improvements
- Help maintain documentation, procedures, and support standards
- Contribute ideas to improve reliability, performance, and user experience
Skills & Experience Required:
- Previous experience in an IT support or service desk role
- Familiarity with Windows environments and Microsoft 365
- Experience using helpdesk or ticketing systems
- Good communication skills and customer-focused approach
- Motivated, reliable, and keen to learn
- Full right to work in the UK without any restrictions
For more information and a full job description please contact Andy Clarke at The One Group!