Repairs Administrator

Repairs Administrator for busy team within this global telecoms business

Your duties will include

Maintaining knowledge of customer specific rules/requirements for the return of repaired equipment following customs procedures where appropriate and liaising with dispatch area to achieve this.Re-allocation of customer licences for replacement equipment.Maintaining knowledge of customer specific rules/requirements for the handling and treatment their equipment.Carry out functional testing of equipment after repairs are completed.Allocation of Return's Material Authorisation (RMA) numbers for customers who wish to send faulty Products to the Repair Centre.Unpacking of customer consignments of faulty Products and to ensure all the paperwork is correct.Assessment of the requirement for repairs fees, based on warranty status and physical condition of equipment.Requesting, pursuing, and processing of customer Purchase Orders.Liaising with customers to report progress on repairs, discuss repair charges or BER units as appropriate. Pro-actively keep the customer informed.Escalation of incidences where repair turnaround commitments are unlikely to be met or where any customer or product has higher than normal failures.Observance and safeguarding of security codes/procedures.Meeting customers for the transfer of delivered/collected repairs/disposal equipment.Highlighting potential problems quickly to the line Manager for resolution.

Office based,Monday to Friday 37.5 hours a week

Core hours are 9.30 - 4pm Monday to Thursday and 9.30 -12.30 on Friday. Earlier starts and earlier finishes are accommodated.

Please contact me for more details.