Senior Business Systems Analyst - ServiceNow

Senior Business Systems Analyst - ServiceNow

Remote (UK-Based)

£720/day (Inside IR35, via Umbrella)

Contract to 28 November 2025 (potential extension)

BPSS + DBS Clearance Required

A large enterprise organisation is undergoing a major expansion of its ServiceNow platform and is looking for an experienced Senior Business Systems Analyst to support this growth.As more departments adopt ServiceNow, the organisation needs a skilled analyst who can bridge the gap between business stakeholders and the technical development team-delivering clear, actionable requirements and driving process improvement.This is a high-impact, long-term contract role focused on stakeholder engagement, detailed story writing, and platform best practice.

• Engage with stakeholders to gather, challenge and refine business requirements
• Translate those requirements into clear, detailed user stories with acceptance criteria
• Run requirement playback sessions to gain approval and sign-off
• Document and map business process flows for both new and existing workflows
• Provide guidance on ServiceNow best practices, helping teams adopt the platform efficiently
• Work closely with a team of 8 developers to ensure smooth delivery of solutions
• Focus on key modules such as Customer Service Management (CSM), CMDB, and Service Central

• 5+ years as a Business Analyst, Systems Analyst, or similar
• Strong experience working with ServiceNow, especially in CSM and CMDB
• Excellent story writing, including test scenarios and acceptance criteria
• Comfortable advising stakeholders who are new to ServiceNow
• Skilled in process mapping and workshop facilitation
• Agile delivery experience (Scrum or Kanban)
• Familiar with ITIL principles and service management frameworks

• Experience working in Managed Services environments
• Certifications in ServiceNow, ITIL, or Agile (e.g., CSM)

• Inside IR35 - must work via an umbrella company
• Remote-first - occasional travel to London or Peterborough may be required rarely
• Start subject to BPSS + DBS clearance (3-week process post-offer)
• Interview process: 1 stage with potential informal follow-up

If you're a confident, detail-driven ServiceNow BA who can take ownership of business analysis across a large, evolving platform rollout than apply now we'd love to hear from you and one of our team will be in touch to discuss this with you further.