Senior Repairs Administrator

I am working with a world class and market leading technology business in their search for a Senior Repairs Administrator.Office based at their site in North Cambridge, pleasant working environment, with modern open plan offices, plenty of on site parking and a subsidised restaurantGenerous benefits As a Senior Repair Administrator, your role will be to handle the day-to-day administration of the repairs service for the business, the disposal service as well as liaison and support to the company's partner repair centres.Duties are likely to include;Administration of inbound and outbound devices for repair or secure disposalSupporting customers on day-to-day enquiries received by the Repair centreResponsible for the scheduling and delivery of the secure device disposal services offered by the company in line with the agreed service levels and security requirements.Support the management of the Repairs servicesMonitoring and reporting on the throughput of the repairs and disposal servicesLocal administration of the business systems used within the repairs team areaAdministration of external repair centre contractsThe role will involve some overseas and UK travel so the successful applicant will have a full, clean driving licence, own car, and valid passport. Travel expenses will be paid.Ideally you will demonstrate; Higher level education. This could be a GNVQ, BTEC or A Levels.Excellent written and verbal communication skills to be able to respond to customers over phone/Teams calls, emails and in person.Strong customer focus and background in working within B2B professional services and liaising with customers and partners.Proficiency in Microsoft Excel and Word for reporting, scheduling and creating documentation.Experience in working with a CRM and/or repair tracking systems to manage workflows and customer returns.Demonstrable knowledge of practices and standards related to working within and technical, electronic product companyHigh attention to detail and the ability to undertake data analysis skills to interpret reports, trends and inform operational decisions.Able to demonstrate a process driven mindset to follow and improve service processes in delivering results for customer services.A track record in meeting deadlines and managing multiple tasks through effective time management and prioritisation.An ability to work cross-functionally with internal teams and external partners.Desirable, but not essential; ISO9001 (or similar) auditor accreditationProfessional qualifications in process improvement (e.g. Six sigma Yellow or Green belt)IPC certifications relevant to repair and maintenance of electronic equipment (e.g. IPC 610/7711/7721)Other:Understanding of data protection and confidentiality, especially when handling customer and equipment information.Technical knowledge to be able to collaborate with engineers and techniciansStrong problem-solving skills to identify and resolve service issues.This is a varied and interesting opportunity to join a fantastic business with a reputation for excellence