Long Term Conditions Administrator

Job description

Job responsibilities

Job responsibilities:

• Coordinate patient recall systems to support achievement of NHS Quality and Outcomes Framework (QOF) targets
• Monitor and manage recall programmes for patients with long-term conditions, including heart failure
• Oversee Primary and Secondary prevention recall lists, including monitoring CHOL003 and CHOL004
• Identify patients due for reviews, arrange appropriate blood tests, and book appointments into relevant clinics
• Coordinate heart failure review appointments with Clinical Pharmacists for patients within HF003, HF006 and HF007 cohorts
• Monitor lipid disorder recall programmes, ensuring patients receive timely follow-up-blood tests for statin initiation and ongoing lipid management, within 2-3 month review periods.
• Manage Direct Oral Anticoagulant (DOAC) monitoring recalls, including arranging blood tests, weight checks and review appointments.
• Ensure accurate maintenance of patient recall registers and clinical records.
• Liaise with clinical and administrative teams to support effective delivery of chronic disease management services.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

• Good standard of general education including English and Maths GCSE

• NVQ Level 3 in Healthcare Administration, Business Administration or equivalent qualification

Experience

• Previous experience working in a GP Practice, Primary Care Network or healthcare environment.
• Experience of using clinical systems including EMIS or equivalent.
• Experience of using Excel.
• Experience of handling confidential patient information.

• Experience of managing patient recall systems
• Experience supporting QOF achievement.
• Experience of working with Clinical Pharmacists and multidisciplinary clinical teams.

Knowledge and Skills

• Strong organisational and administrative skills with the ability to manage multiple recall programmes simultaneously.
• Excellent communication skills with the ability to interact professionally and sensitively with patients and healthcare professionals.
• Excellent IT skills, including Microsoft Office and clinical systems
• Ability to accurately identify patients requiring reviews and monitoring
• High level of attention to detail and accuracy
• Ability to prioritise workload effectively
• Proactive and self motivated
• Reliable, professional and adaptable
• Ability to maintain discretion and confidentiality

• Knowledge of long-term condition management pathways
• Knowledge of cardiovascular disease prevention programmes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Park Surgery

Address

116 Kings Road

Herne Bay

Kent

CT6 5RE

United Kingdom

Employer's website

https://www.parksurgery.net/