Practice Manager Primary Care
Job summary
Due to the retirement of our long-serving Practice Manager, The Portchester Practice is seeking an enthusiastic, motivated and experienced leader to join our team.
This is an excellent opportunity to lead a well-established, forward-thinking GP training practice providing high-quality care to approximately 11,300 patients in Portchester, Hampshire.
We are looking for an exceptional individual with strong leadership, organisational and business management skills who can continue to develop and drive the practice forward.
Previous experience as a Practice Manager or Deputy Practice Manager within General Practice is highly desirable. However, we would also welcome applications from candidates with significant senior management experience gained within a comparable healthcare or service environment who can demonstrate the skills and experience required to successfully lead a busy organisation.
The successful candidate will work closely with the GP Partners and the wider practice team, providing visible and effective leadership across all aspects of practice management.
Recruitment Process
Our recruitment process will consist of two stages.
Stage One Initial Interviews Initial interviews will take place during the week commencing 7 September 2026.
Stage Two Final Interviews Candidates shortlisted following the initial interviews will be invited to attend a final interview on Monday 14 September 2026 with the GP Partners.
Main duties of the job
Reporting to the GP Partners, the Practice Manager will have overall responsibility for the operational, financial and strategic management of the practice.
The successful candidate will:
- Provide strategic leadership and effective operational management of the practice.
- Lead, motivate and develop a multidisciplinary team.
- Oversee the day-to-day running of the practice, ensuring services are delivered efficiently and effectively.
- Manage practice finances, including budgeting, payroll, financial planning and business planning.
- Ensure compliance with NHS contractual requirements, CQC regulations, employment legislation and information governance standards.
- Lead workforce planning, recruitment, staff development and performance management.
- Develop and implement service improvements and support innovation across the practice.
- Work collaboratively with the GP Partners and clinical leads to deliver the practice's strategic objectives.
- Build and maintain effective relationships with the Primary Care Network, NHS organisations, commissioners and other external stakeholders.
- Ensure appropriate governance, risk management and quality improvement arrangements are maintained.
- Support the Partners in delivering the long-term strategic vision and continued development of the practice.
This is a senior leadership role requiring a proactive, organised and commercially aware individual who is able to balance the operational demands of a busy GP practice with longer-term strategic planning.
About us
The Portchester Practice is a friendly and progressive GP training practice serving approximately 11,300 patients in Portchester, Hampshire.
We are proud of our reputation for delivering high-quality patient care and for maintaining a supportive and friendly working environment for our staff.
We are a GP training practice and work closely with our Primary Care Network and wider NHS partners to develop and improve the services we provide.
The successful candidate will join an experienced clinical and administrative team and will have the opportunity to play a key role in shaping the future development of the practice.
Job description
Job responsibilities
Job Summary
The Practice Manager is responsible for the overall leadership, management and operational performance of The Portchester Practice. Working closely with the GP Partners, the Practice Manager will ensure the practice delivers safe, effective, high-quality, patient-centred services whilst maintaining financial sustainability, regulatory compliance and an engaged workforce. The Practice Manager will provide strategic leadership, manage organisational change, oversee contractual and financial performance and ensure the practice continues to develop and innovate in response to the changing NHS landscape.Leadership and Strategy
Provide professional leadership to the non-clinical workforce.
Support the Partners in developing and delivering the practice strategy.
Lead organisational change and service development.
Develop annual business plans and operational objectives.
Ensure the practice remains financially sustainable whilst maintaining excellent patient care.
Monitor NHS policy, contractual developments and funding opportunities.
Operational ManagementOverall responsibility for reception, administration, secretarial services, patient services, IT, estates and facilities.
Ensure services operate efficiently and continuously.
Monitor performance against operational indicators and implement improvements.
Workforce LeadershipLead recruitment, induction, appraisal, training, workforce planning, absence and performance management.
Support the management of nursing staff alongside the Lead Nurse.
Ensure HR compliance with employment legislation and NHS guidance.
Financial ManagementLead budgeting, financial monitoring, payroll oversight, NHS pensions, contract monitoring, income maximisation and business planning.
Work with accountants and Partners to maintain financial sustainability.
Contract ManagementEnsure delivery of GMS, Enhanced Services, QOF, PCN and commissioned services.
Maintain evidence of contractual compliance.
Quality and GovernanceLead complaints, risk management, policies, business continuity, incident reporting and governance.
Support continuous quality improvement.
CQC ComplianceLead CQC readiness and maintain evidence across all quality domains.
Digital and Information GovernanceProvide strategic oversight of EMIS Web, Docman, cyber security, GDPR, DSPT and digital services.
Undertake SIRO responsibilities and oversee information governance.
Estates and Health & SafetyManage premises, maintenance, contracts, security, health and safety, fire safety and statutory compliance.
Patient ServicesLead patient engagement, complaints, communications, website management and service improvement.
Partnership WorkingRepresent the practice with the ICB, PCN, NHS England, LMC and external stakeholders.
Regulatory ResponsibilitiesAct as or oversee SIRO, Local Smartcard Administrator and Data Protection Lead where appropriate.
General ResponsibilitiesMaintain confidentiality.
Promote equality, diversity and inclusion.
Support safeguarding.
Maintain mandatory training and CPD.
This job description is not intended to be exhaustive. The Practice Manager may be required to undertake other duties and responsibilities, appropriate to the nature and level of the role, as requested by the Partners, to support the effective and efficient operation of the practice.
Person Specification
Knowledge & Skills
- NHS Primary Care, GMS Contract, employment law, health & safety, GDPR and information governance.
- Leadership, strategic thinking, financial analysis, communication, staff management, organisation, IT literacy and problem solving.
- Professional, resilient, approachable, organised, adaptable, high integrity and committed to continuous improvement.
- EMIS Web, Docman, Ardens, Accurx, NHS pensions and QOF optimisation.
- Service redesign, contract negotiation and presentation skills.
Qualifications
- Degree level qualification or equivalent management experience.
- ILM Level 5/7, AMSPAR Diploma, MBA or Chartered Management qualification.
Experience
- Senior management experience in Primary Care or the NHS; finance, HR, workforce and business planning.
- Previous GP Practice Manager experience, PCN leadership, CQC inspection leadership, project/change management.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Portchester Practice
Address
West Street
Portchester
Fareham
Hampshire
PO16 9TU
United Kingdom
Employer's website
https://www.theportchesterpractice.nhs.uk/