FDS Pathway Coordinator - Women's Services

Job description

Job responsibilities

Job overview

The FDS Coordinator will actively manage the administrative processes attached to suspected prostate cancer patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high-quality administration service, a positive patient experience, and excellent customer service.

• Provide an efficient and effective administrative service to a multidisciplinary team.
• Actively manage administrative processes and coordinate care associated with patient pathways, including validation, bookings and solving queries that arise.
• Ensure access and quality targets are met, identifying potential delays and escalating this to the operational management team.
• Provide patients with a primary point of contact between the multidisciplinary team and their colleagues, patients, relatives and GPs, providing relevant information and assisting with queries.

Main duties of the job

• To collect and provide good clinical and care pathway data and information management, for use by MDTs and to meet Trust audit requirements.
• To work across the Trust and Networks - liaising with MDT teams and colleagues at all levels, to ensure the timely care of patients.
• To achieve Cancer Waiting Time targets
• To ensure timely delivery of care through tracking and navigating patients along the care pathway.
• Ensure access and quality targets are met, identifying potential delays and escalating this to a team leader or supervisor
• To achieve high quality service, through the Peer Review.
• This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and the manager. All duties must be carried out under supervision or within Trust policy and procedure.

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave—a national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.

This means we’re working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.

We’re a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.

Join us and help shape the future of care in West Essex.

Detailed job description and main responsibilities

1. To register suspected gynaecology cancer patients on Somerset, and track along the care pathway using Alex Health IT system.
2. Manage appointments for patients, in accordance with the Trust’s Elective Access policy. Where this is not possible (i.e. due to capacity issues or patient choice), escalate and take ownership for managing the issue with support from the operational management team.
3. Provide patients with a primary point of contact between the multidisciplinary team and their colleagues, patients, relatives and GPs, providing relevant information and assisting with queries.
4. Manage and answer telephone queries related to the service in a courteous and prompt manner.
5. Ensure any onco-alert queries are actioned in a timely manner by updating the escalation sheet and managing clinic utilization for Colposcopy/Hysteroscopy & Rapid Access..
6. Resolve complex queries, using analysis, experience and judgement to determine when to pass the caller on to a member of the clinical team, or when to escalate the call to a senior colleague. Where calls are passed on, ensure that the caller is reassured regarding expected response times and has further contact details if necessary.
7. Act as a point of contact for the department or specialty, dealing with queries from stakeholders and passing on relevant information to appropriate team members or departments as required.
8. Ensure administrative teams are responding to e-mail queries, monitoring, managing and triaging email correspondence through generic inboxes and message pool/patient portal.
9. Managing daily admin huddles and provide updates to operational management team.
10. Deal with stressful situations that may arise when dealing with patients who are anxious or distressed, or where there are barriers to understanding, using tact, diplomacy and empathy at all times and in line with Trust values.
11. Use developed communication skills in order to deal with patient concerns or complaints with empathy and understanding, finding a solution that assures the patient.
12. Identify potential delays or issues with a patient pathway or potential breaches, and take preventative steps to avoid these, i.e. chasing diagnostic reviews, escalating pending results of tests and capacity issues.
13. Proactively monitor the patient pathway in order to ensure that all elements of a patient’s care are arranged appropriately, and in a timely manner.
14. Identify areas for improvement and development in office procedures, develop and implement new systems to support service development.
15. Attend weekly cancer PTL along with the Assistant Service Delivery Manager/Service Delivery Manager & MDT Coordinator.

This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and the manager. All duties must be carried out under supervision or within Trust policy and procedure.

Person Specification

Qualifications

• NVQ Level 4 or equivalate experience

• Medical terminology
• Demonstrable evidence of IT qualifications/training

Experience

• Experience of patient pathway navigation and escalation
• Experience of retrieving, collating and processing information
• Working within a health care setting

• Working as an MDT tracker or coordinator

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Princess Alexandra Hospital NHS Trust

Address

The Princess Alexandra Hospital

Harlow

Essex

CM20 1QX

United Kingdom

Employer's website

https://www.pah.nhs.uk