Training Executive

Training & Implementation Executive

Location: Monmouth, Wales (with occasional travel and overnight stays)

Are you passionate about delivering training, driving process improvements, and ensuring seamless project rollouts? This is an exciting opportunity to join a growing business software and eCommerce solutions provider as a Training & Implementation Executive.

In this role, you’ll be part of the Projects & Implementation team, working directly with customers to ensure the smooth delivery of software implementation, training, and handovers. You’ll also play a key role in developing materials, leading training sessions (both on-site and online), and helping colleagues build their knowledge and skills.

What you’ll be doing:

• Supporting the delivery of successful software implementations to customers
• Creating engaging training materials and delivering them via webinars and face-to-face sessions
• Handing over projects to the support team and suggesting process improvements
• Working with colleagues to design repeatable, effective implementation processes
• Delivering staff training to build internal expertise and knowledge
• Helping to reduce support queries by developing YouTube guides and training content

What we’re looking for:

• Previous experience in training, support, or implementation roles
• A confident communicator who can engage at all levels
• Strong attention to detail and analytical skills
• A proactive, positive team player with a ‘can do’ attitude
• Flexibility to travel and occasionally stay overnight when needed

What’s on offer:

• Competitive salary package
• A varied and rewarding role with plenty of scope to make an impact
• The opportunity to work on-site with customers and deliver training that makes a real difference
• Be part of a supportive, friendly team committed to delivering excellent service

Ready to bring your skills to a forward-thinking software solutions business? Apply today!