IT Helpdesk Analyst Level 1

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Your Experience

• 3rd level IT qualification

• 2 years’ experience in similar role

• Good knowledge of MS Windows 11 – installation, configuration, and troubleshooting

• Experience supporting standard office applications (including Microsoft suite)

• Microsoft Azure/Identity and M365 administration

• Familiarity with Microsoft Server and Active Directory (end user /group management)

• Knowledge of file sharing (server or One Drive) and printing over network.

• Understanding of Networking concepts – WAN, LAN, TCP/IP, DHCP, DNS.

• Use of Microsoft Intune/Autopilot desirable

• Basic experience with PC hardware (replacing hard drives, memory upgrades)

Your Role & Competencies

• Provide dedicated telephone, email, and desk-side support to all users.

• Troubleshoot hardware, software, telephony, and network issues as they arise.

• Record, prioritise, assign, and manage all service requests and incidents according to SLA’s.

• Liaise with Level 2 support, 3rd party support partners, and other business units to facilitate

resolution as soon as possible.

• Review daily health check and security reports, identify any problems and troubleshooting issues

with partners.

• Maintain up to date documentation on all services.

• Regular participation in internal department meetings.

• Strong interpersonal skills with ability to support and communicate with users at all levels.

• Self-starter who uses own initiative, and able to work effectively as a member of a team.

• Good written communication and verbal skills.

• Sound troubleshooting and analytical skills.

NO VISA sponsorhip available.

Please APPLY directly or contact me on (url removed) / (phone number removed).

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