Junior IT Support Aanalyst

• Great opportunities to grow in the business
• Hybrid with 3 days/week in office, Dublin 4 location
• €35K-€40K/Year + Generous Benefits Package

My client is undergoing a full business transformation, intenting to bring knowledge back in-house and focusing on upskilling and growing internal staff. They are looking for someone to drive the support agenda, act as a strong troubleshooter, and demonstrate initiative and leadership.

Your Responsibilities

• Administer and troubleshoot Office 365 connectivity and user accounts.

• Provide first-line IT support for hardware, software, and IT services within the organisation.

• Manage the ticketing system, including triaging and monitoring tickets.

• Assist in maintaining IT systems and hardware (laptops, tablets, mobile devices, and peripherals).

• Maintain accurate documentation of system configurations and support tickets.

• Support IT projects from planning to implementation under senior staff guidance.

• Develop and deliver user training on Office 365 applications and other IT tools and systems.

• Monitor IT systems for security issues and contribute to cybersecurity initiatives.

 Your Qualifications and Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• 1–2 years of experience in an IT support role, including hands-on Office 365 administration.

• Strong understanding of IT systems and infrastructure fundamentals.

• Proficient in troubleshooting software and hardware issues.

• Solid knowledge of Office 365 suite and its administration.

• Knowledge of Jira Service Management software would be an advantage.

• Effective written and verbal communication skills.

• Ability to work both independently and collaboratively.

• High integrity and discretion with sensitive information.

• Adaptable and proactive, with a strong willingness to learn and take initiative.

Please Apply directly or contact me on (phone number removed)/(url removed) for further info.