Mobile Phone Technician

The Recruitment Group are currently recruiting on behalf a i client who has an immediate requirment for a detail-oriented and tech-savvy Mobile Device Provisioning Specialist to join our team. This role involves the configuration, deployment, and management of mobile devices to ensure seamless functionality and security across the organization. The ideal candidate will have experience in mobile device management (MDM), troubleshooting, and providing end-user support, with a start date as soon as tomorrow.

Key Responsibilities:

• Provisioning & Deployment: Prepare, configure, and deploy mobile devices (smartphones, tablets, etc.) for employees/customers.
• Mobile Device Management (MDM): Enroll devices in MDM solutions, manage security policies, and ensure compliance with organizational standards.
• Troubleshooting & Support: Diagnose and resolve hardware/software issues on mobile devices, providing technical assistance to users.
• Inventory & Asset Tracking: Maintain an accurate record of mobile assets, ensuring devices are tracked and assigned properly.
• Security & Compliance: Implement security protocols, update firmware/software, and ensure devices adhere to company policies.
• Process Improvement: Develop and refine procedures for efficient mobile device provisioning and support operations.

Required Skills & Experience:

• Experience in mobile device provisioning, configuration, and management.
• Familiarity with MDM platforms (e.g., Intune, Jamf, MobileIron, etc.).
• Strong troubleshooting skills for iOS, Android, and other mobile OS environments.
• Understanding of mobile security best practices and compliance standards.
• Excellent organizational and documentation skills.
• Ability to communicate technical concepts to non-technical users.

Preferred Qualifications:

• Certifications in mobile device management or IT support (e.g., CompTIA Mobility+).
• Experience working in an enterprise IT environment or telecom industry.