Senior IT Officer

An academic institution in Oxford is seeking a Senior IT Officer to play a key role in supporting and developing its IT and audio-visual infrastructure. The post holder will provide professional, customer-focused support to staff, students, and guests, and will assist in maintaining secure, reliable, and innovative IT services across teaching, research, and events.

Key Responsibilities

• Deliver second-line IT and AV support and troubleshoot system and network issues.
• Design, commission, and maintain Windows Server environments and related services (Active Directory, DHCP, DNS, Group Policy).
• Configure and manage network infrastructure, firewalls, and virtualisation platforms (e.g. Hyper-V).
• Contribute to IT security improvements and promote best practices.
• Provide guidance and training in the use of AV systems for meetings, lectures, and events.
• Deputise for the IT Manager when required.

Essential Skills & Experience

• Strong experience with Windows Server administration and networking (VLANs, switches, firewalls).
• Knowledge of storage solutions and virtualisation technologies.
• Scripting experience (e.g. PowerShell).
• Excellent communication skills and a proactive, service-oriented approach.
• Ability to work both independently and as part of a small team.

Desirable

• Familiarity with Linux systems, Office 365 administration, SQL, and web or CMS technologies.
• Experience with AV systems and video conferencing (Teams/Zoom).
• Previous experience in an academic or similar environment.

Benefits include: 27 days annual leave plus public holidays, pension scheme, and on-site meals during term time.

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