IT Support Technician Apprentice – The Rise Partnership Trust – NW10 3NT – £23,858 – 36hrs/w

As part of the IT Team, the IT Apprentice will support the maintenance and development of high-quality IT facilities and resources across all trust departments.

Role

Configure, update, and maintain:

Servers, including online backup systems and network attached storage

PCs, laptops, iPads, A/V equipment, and photocopiers (MFDs)

Online systems and services, e.g. LGfL, Arbor, Google Workspace, etc.

Deal with daily IT issues (as per the trust’s reporting system), setting priorities and timelines as appropriate and with the Head of IT and Director Communications, IT, and Data
Effectively communicate with staff re; issues/faults and their resolution
Setup IT equipment & resources for trust events, inc. assemblies, meetings, and CPD
Contribute to the development of support/training materials for use by staff in CPD sessions and as part of the trust’s IT knowledgebase
Support the maintenance of the trust’s assessment systems (Digital PIPs and Small Steps), ensuring that all pupils have the correct assessment workbooks, and support users with their queries.
Take part in IT Team meetings to discuss and plan the development of IT across the trust
Take part in regular on-the-job training sessions to further increase skills and knowledge of trust IT systems and good practice

This job description serves to illustrate the type and scope of the duties currently required for the above post and to provide an indication of the required level of responsibility. It is not a comprehensive or exclusive list and duties may be varied from time to time, they will not however change the general character of the job or the level of responsibility entailed.

Training

Expected duration: 17 months
Apprenticeship level: Level 3
Programme: Information Communication Technician

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard.

The training covers the following core occupational duties: https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2

Upon completion, the apprentice will have a Level 3 qualification as an Information Communications Technician.

Apprenticeship Standard: Information communications technician (level 3)
Training Provider: TECHNICAL PROFESSIONALS LIMITED
Working Week: Monday- Friday Shifts to be confirmed
Expected Duration: 1 Year 5 Months
Positions Available: 1
Closing Date: Monday, 31st August 2026
Start Date: Monday, 14th September 2026

Desired Skills

Communication skills
IT skills
Attention to detail
Problem solving skills
Logical
Time Management
Reliable

Qualifications

English GCSE, grade 4/C (Essential)
Maths GCSE, grade 4/C (Essential)

About the Employer

The Rise Partnership Trust

Our trust and schools share a central vision of championing unique potential, and are committed to pursuing excellence in all that we do; providing the most effective education, therapy, support, and provision for all. We are supported in this endeavour by our trust motto 'Love, Learn, Laugh', the three core principles that guide our practice and decision-making at every level. As a trust, we believe that we can best achieve our vision and mission by offering outstanding educational practice and provision, while also setting challenging and aspirational goals designed to empower our pupils and enhance their life choices. We know that the education and well-being we provide depends on forging excellent partnerships between home and our schools.

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