Digital End User Computing Engineer
Job summary
Looking for experienced and reliable End User Computing Engineer to provide ongoing support for Digital Deployment and to support ROH IT Service desk Services. Supporting all 2nd line end-user computing functions, end-user services and systems. You will be working as front-line support and engaging with business users face to face and respond to Tickets raised. In this varied role you will find yourself involved in a mix of "business as usual" support, project based work and continuous improvement of IT infrastructure across teams.
Main duties of the job
1. Along with providing 2nd Level support for BAU team the principal activity will be delivering projects and managing base images.2. Liaise with IT Service Desk, Infrastructure and 3rd Parties where appropriate for resolution of tasks, requests and incidents.3. Respond to support requests logged on the service desk system in an efficient and timely manner. 4. Utilise the Trust's Remote Management software to assist with remedial work when dealing with complex issues. 5. Manage & support multiple technologies: (Horizon view, AppSense, App-V, Microsoft AD, Manage Engine EPC, MDM etc...).6. Manage all change/problem/incidents and escalate any issues Technical Services Manager - EUC.7. Provide Cyber Security, vulnerability scanning, application and OS hardening and encryption of desktop devices.
Secondary Tasks
8. You'll be performing analysis, diagnostics and problem resolution independently; evaluating and testing hardware and software; supporting and troubleshooting office automatons tools, peripherals and data network connectivity. 9. Assist in the receipt, testing and pre-deployment configuration of IT desktop devices (PCs, printers and other equipment), including asset labelling and security marking.10. Assist in the periodic audit of IT assets and associated records. 11. Maintenance of IT desktop devices in order to minimise the disruption caused by deterioration and failure.
About us
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
Job description
Job responsibilities
Please see attached JD/PS
Please note that this job vacancy may close before the advertised closing date if a sufficient number of applications are received. To ensure your application is considered and to avoid disappointment, we advise submitting your application as soon as possible.
Person Specification
Qualifications and Training
- GCSE in Maths and English Bachelor's degree in computer science or equivalent work experience.
- Microsoft MCSA Windows 10 certification or equivalent work experience
- Recognised ITIL Foundation qualification
- Understanding of the VMware virtual Server/VDI environment.
Experience
- Significant experience of desktop management in an IT professional service environment
- Solid experience of delivering 2nd line support
- Good experience in Windows 11 operating environments.
- Good Experience with MDM and image deployment
- Strong experience supporting end user desktops including Windows, MAC, Office
- Patch Management (Manage Engine)
- User management (Active Directory, File services, printing)
- Support for operating systems including performance monitoring, operations planning, troubleshooting and preventative maintenance.
- Networking (Understanding of fundamentals of networking, DHCP, DNS, TCP/IP address routing (etc.)
Knowledge
- Familiar with standard Service Management tools
- Good understanding of ITIL process (Incident, Problem, Change, Knowledge Management and Service Asset Configuration Management.
- Good Working Knowledge of Microsoft office, Office 365
- Working knowledge of Antivirus and security eg MDE, BitLocker & MDE
- Understanding of the window software installation process
- High level of diagnostic and fault-finding knowledge/skills and a broad range of IT knowledge/experience
- Good working knowledge of Active directories and Group policies
- Working Knowledge of Microsoft Desktop Operating Systems, Windows server 2019/22/25, Windows 11
- Understanding of Microsoft networking environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Royal Orthopaedic Hospital NHS Foundation Trust
Address
The Royal Orthopaedic Hospital
Birmingham
B31 2AP
United Kingdom
Employer's website
https://www.roh.nhs.uk/