EPR Communications and Engagement Officer
Job summary
The Royal Orthopaedic Hospital NHS Foundation Trust is seeking a dedicated EPR Communications and Engagement Officer to support the successful implementation of the Trust's Electronic Patient Record (EPR). This is a critical, non-clinical role within the Strategy Directorate, offered as a 0.5 WTE fixed-term position from June 2026 to December 2027.
As an embedded member of the EPR programme team, you will translate highly complex, technical milestones into clear, benefit-led communications for staff, patients, and stakeholders. You will play a key part in building the awareness, confidence, and adoption required for a successful go-live and beyond.
Main duties of the job
The post holder will be responsible for providing specialist communications advice and delivering inclusive engagement activities.
Key duties include:
- Strategic planning: Developing and evaluating robust communication plans that align with Trust values and support digital transformation.
- Content creation: Designing and producing high-quality multichannel content to tell the EPR story. This includes written, digital, and audiovisual materials.
- Stakeholder engagement: Building strong relationships across organisational boundaries and working with patients, carers, and staleholders to ensure materials are accessible and culturally appropriate.
- Insight and evaluation: Setting up methods to measure the impact of communications, using data and feedback to adjust plans and mitigate risks.
- Advisory support: Providing tactical advice to senior managers and clinicians on sensitive or technical issues related to the EPR programme.
About us
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
Job description
Job responsibilities
Professional and tactical communications
- Translate complex technical and clinical information into compelling messages for diverse audiences.
- Manage communications activity within agreed budgets and timescales, ensuring value for money.
- Horizon scan for emerging risks and opportunities related to the EPR and wider digital transformation.
- Maintain consistency by adhering to Trust branding, corporate identity, and NHS accessibility standards.
Engagement and inclusion
- Coordinate engagement events, workshops, and listening sessions for staff and the public.
- Actively involve people with lived experience to ensure their feedback informs EPR materials and engagement approaches.
- Support the programme in building patient trust regarding how information is recorded, accessed, and used.
Collaborative working
- Work closely with the Trust Communications Team, clinical leads, and external suppliers.
- Support and coach digital champions and programme team members on best-practice communication.
- Assist the wider Communications Team during major incidents or emergency situations as required.
Analytical and planning
- Manage multiple competing priorities, reprioritising work in response to changing programme needs.
- Prepare regular analytics and insight reports for programme boards and committees.
- Lead on stakeholder mapping and ensure patient feedback is used for continuous improvement
Person Specification
Qualifications
- Educated to post graduate level in communications, marketing, public relations or a related discipline, or equivalent relevant experience
- Evidence of continuing professional development in communications or engagement
- Membership of a recognised professional communications or marketing body
- Project or programme management qualification or equivalent experience
Experience
- Experience working in a communications or engagement role within a large, complex organisation
- Experience supporting communications on major change programmes
- Experience in facilitating co production with internal and external stakeholders
- Experience using insight, feedback and evaluation to shape communications activity
- Experience working in the NHS or wider public sector
- Experience supporting an EPR or large-scale digital programme
- Experience of managing or coordinating events
Skills & Knowledge
- Understanding of change management and their applicability to comms and engagement
- Understanding of inclusive engagement, accessibility and health literacy principles
- Understanding of confidentiality, information governance and patient data considerations
- Ability to present highly complex and sensitive information clearly to different audiences
- Stakeholder facilitation and workshop support and organisation skills
- Design or content production skills (working with designers, photographers or videographers)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Royal Orthopaedic Hospital NHS Foundation Trust
Address
The Royal Orthopaedic Hospital NHS Foundation Trust
Bristol Road South
Birmingham
B31 2AP
Employer's website
https://www.roh.nhs.uk/